NETGEAR UTM5EW-100NAS, STM150EW-100NAS manual  To check the WAN IP address, 542

ProSecure Unified Threat Management (UTM) Appliance

To check the WAN IP address:

1.Launch your browser and navigate to an external site such as www.netgear.com.

2.Access the web management interface of the UTM’s configuration at https://192.168.1.1.

3.Select Network Config > WAN Settings. The WAN Settings screen displays.

4.In the Action column for the interface for which you want to open the Connection Status screen, click the Status button. (For more information, see View the WAN, xDSL, or USB Port Status on page 504.)

5.Check that an IP address is shown for the WAN port. If 0.0.0.0 is shown, your UTM has not obtained an IP address from your ISP.

If your UTM is unable to obtain an IP address from the ISP, you might need to force your modem or router to recognize your new UTM by performing the following procedure:

1.Turn off the power to the modem or router.

2.Turn off the power to your UTM.

3.Wait 5 minutes, and then turn on the power to the modem or router.

4.When the modem’s or router’s LEDs indicate that it has reacquired synchronization with the ISP, turn on the power to your UTM.

If your UTM is still unable to obtain an IP address from the ISP, the problem might be one of the following:

•Your ISP might require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

•If your ISP requires a login, you might have incorrectly set the login name and password.

•Your ISP might check for your computer’s host name.

On the WAN ISP Settings screen of the single WAN port models or on one of the WAN ISP Setting screens of the multiple WAN port models, in the Account Name field, enter the host name, system name, or account name that was assigned to you by your ISP. You might also have to enter the assigned domain name or workgroup name in the Domain Name field, and you might have to enter additional information. For more information, see Manually Configure the Internet Connection on page 75.

•Your ISP allows only one Ethernet MAC address to connect to the Internet, and might check for your computer’s MAC address. In this case, do one of the following:

-Inform your ISP that you have bought a new network device, and ask them to use the UTM’s MAC address.

-Configure your UTM to spoof your computer’s MAC address. You can do this in the Router’s MAC Address section on the WAN Advanced Options screen of the single WAN port models or on one of the WAN Advanced Options screens of the multiple WAN port models. For more information, see Set the UTM’s MAC Address and Configure Advanced WAN Options on page 94.

Troubleshoot and Use Online Support

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