Agilent Technologies 5250 user manual Agile Product Warranty, Standard Warranty

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AGILE Product Warranty

Standard Warranty

AGILE warrants to the original purchaser that this product will be free from defects in materials and workmanship and in good working order per the functional specifications current at the time of shipment for a period of two (2) years from the date of shipment to the purchaser. AGILE units that fail within the first thirty (30) days from the date of delivery will be treated as an Express Exchange Service (see Optional Warranties and Services) at no extra charge.

Should this product fail to be in good working order at any time during the two- year period, AGILE will, at its absolute discretion, repair or replace this product. AGILE shall have no obligation whatsoever if the product has been damaged due to accident or disaster, or if it has been misused, carelessly handled, defaced, modified or altered, including unauthorized repairs made or attempted, or if the user has failed to provide and maintain a proper environment for the product.

AGILE reserves the right to determine what constitutes warranty repair. Out-of- warranty products will be repaired using AGILE’s flat repair rate. All out-of- warranty repaired units have a 90-day Standard Warranty. Units returned for repair and found not defective will, at AGILE’s discretion, incur a handling and testing charge. AGILE is not responsible for delays caused by shipping or non- availability of replacement components or other similar causes, events or conditions beyond its reasonable control.

Claims must be reported to AGILE’s Technical Support Department at (510) 724-1600, (800) 538-1634, or by FAX at (510) 724-2222. AGILE will assist the customer in verifying the source of the problem.

At AGILE’s discretion, a Return Materials Authorization (RMA) number will be issued to the customer. The customer will then carefully package and ship the unit to AGILE (preferably in the original shipping container) with the RMA number on the outside of the box. Shipping costs incurred in sending the unit to AGILE are borne by the customer. Shipping costs incurred in returning the unit to the customer via UPS Ground (or equivalent service with a secondary shipper) are borne by AGILE. Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replaced parts and products become the property of AGILE.

This warranty is the only warranty provided by AGILE. If this product is not in good working order as warranted above, the customer’s sole remedy shall be repair or replacement as provided above. This warranty states the purchaser’s exclusive remedy for any breach of AGILE’s warranty and for any claim, whether in contract or tort, for loss, injury or damages caused by the sale or use of any product and is in lieu of all other warranties, expressed or implied. In no