Page 5-39CHAPTER 5 — MAINTENANCE & TROUBLESHOOTING
AGILE technical support is available between the hours of 7:00 a.m. and
4:30 p.m. PST. For Express Exchange Service customers who would like
next-business-day replacement of a unit, AGILE technical support must be
contacted early enough so that the need for a replacement unit can be
determined before 2:00 p.m. PST.
Call (800) 538-1634, or FAX (510) 724-2222.
The AGILE Bulletin Board System
To upload files or download a new configuration, call the AGILE BBS:
1. Load the communications software.
2. Set up the modem:
Baud rate: Fastest setting available (AGILE supports speeds of up
to 28.8 with both V.FC and V.34 modems)
Data bits: 8
Stop bits: 1
Parity: None
3. Dial 15107248073. If using a line with Call Waiting, dial
*70,15107248073 to disable Call Waiting.
4. As prompted by the bulletin board, enter the following:
 First name
 Last name
 Y to confirm name
 Password
 Re-enter password
 C to continue
 Company name
 Voice phone number
5. Now answer a few questions about your system:
 Hot keys (Y/N) allow options to be selected without pressing Enter
 Color menus  A = auto-detect
 Default editor mode  F = full screen (if the user has ANSI
terminal emulation); L = line edit (if the user does not have
ANSI terminal emulation)
 Protocol for file transfers  the preferred file transfer protocol is
ZMODEM (Z), but the user may also use any of the other
protocols displayed on the screen.