DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Screen reference
1038Vector Directory Number
17
BSR Application
To use multi-site Best Service Routing with th is VDN, s pecify an appli cati on pla n
for the VDN. This field only appears if, on the System Parameters
Customer-Options screen, the Lookahead In terflow (LAI) and Vectoring (Best
Service Routing) fields are y.
BSR Available Agent Strategy
The available agent strategy determines how Best Service Routing identifies the
“best” split or skill to service a call in an agent surplus situation. To use Best
Service Routing with this VDN, enter an agent selection strategy in this field.
This field only appears if, on the System Parameters Customer-Opti ons screen, t he
Vectoring (Best Service Routing) field is y.
Valid entries Usage
Enter a 1- to 3-digit number.
Valid entries Usage
1st-found
UCD-LOA
UCD-MIA
EAD-LOA
EAD-MIA