DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Features and technical reference
1380Internal Automatic Answer
20
IAA Feature Operations
With IAA, you can assign a single programmable feature button (IAA) to
telephones. When the user presses the IAA feature button, the button lamp lights
and the system activates IAA. Pressing the same button agai n deacti v ates IAA and
turns off the status lamp. (Pressing the feature button has no effect on a
currently-active call or a ringing call.) The IAA b utton may be t oggle d on or off at
any time, regardless of the state of the telephone. Usin g the sp eake rph one to p lace
calls does not affect the state of IAA.
The calling telephone receives a tone when its call is a nswered automatically by a
telephone with IAA. The called telephone receives a tone (a ring ping) and then
goes off-hook when automatically answering an IAA-eligible call. The answering
telephone’s speaker and microphone are both turned on.
If a user has IAA active and is currently busy on a call or is in the process of
dialing digits, subsequent incoming calls are treated as if IAA were not activated.
Considerations
■Users should always deactivate IAA when leaving the work area.
Otherwise, incoming calls are unintentionally answered by the unattended
station, and do not go to coverage.
■A 602A terminal is off-hook when the headset or speakerphone is
connected. Therefore IAA answers a call if all other call appearances are
idle.
Interactions
■Attendant Console
IAA is not available with Attendant Console.
■Automatic Answer
You cannot administer both IAA and Automatic Answer simult aneously o n
the same telephone.
■Automatic Call Distribution
Calls directed to an ACD split are eligible for IAA.
■Automatic Callback
Callback calls via Automatic Callback are not answered automatically
by IAA.
■Automatic Circuit Assurance
Calls generated by ACA are not eligible for IAA.