DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Features and technical reference
1362Hospitality features
20
When the PMS link is down, the switch automatically activates
Check-In/Check-Out for the attendant console and front-desk terminal with
display capability, and continues to support PMS features activated from
guest/patient-room phones.
When the PMS link is up again, the switch sends one of the following messages to
PMS:
■No room-status changes occurred during loss of communications.
■Room-status changes did occur during loss of communications; therefore, a
data exchange is needed to synchronize the switch and the PMS databases.
■The system failed momentarily, destroying its record of room status;
therefore, a data exchange is needed to synchronize the switch and the
PMS databases.
When the PMS link is down or not used, the switch maintains an audit-trail report
of all events that are normally sent to the PMS. The audit-trail report (a ccessed vi a
the management terminal) is a sequential listin g of all PMS transactions executed
by the switch when the PMS link is down. Included are error events that occur
when the link is up or down.
If you have a PMS printer and the PMS link is down, the following status changes
print as changes occur:
■Room number
■FAC dialed
■Any additional information digits that were dialed
■Reason for the entry (error message)
■Time that the error occurred
Additional reports print to the PMS Journal/Schedule printer. These include
Automatic Wakeup activity, Emergency Access to the Attendant activity, and
scheduled reports.
A supporting function called Room Data Image synchronizes the switch and PMS
databases after a PMS link goes down and comes back up. I nforma tion ex cha nged
includes:
■Room extension
■Whether the room is occupied or vacant
■Message Waiting lamp status
■Controlled Restriction status