DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Screen reference
678Feature-Related System Parameters
17
Logout Reason Code Type
Call Management System Parameters:
Adjunct CMS Release
Specifies the release of the CMS adjunct used with the system.
ACD Login Identification Length
Enter the number of digits for an ACD Agent Login ID if Expert Agent Selection
(EAS) on the System-Parameters Customer-Options screen is n. If BCMS/VuStats
Login IDs is y, the ACD Login ID length must be greater than 0. This field
identifies an ACD agent to CMS. The number you enter in this field must equal
the number of characters in the agent’s login ID.
Valid entries Usage
none Enter none if you do not want an agent to enter a Reason
Code when logging out.
requested Enter requested if you want an agent to enter a Reason Code
when logging out but do not want to force the agent to do so.
To enter requested the Reason Codes and EAS on the
System-Parameters Customer-Option screen must be y.
forced Enter forced to force an agent to enter a Reason Code w he n
logging out. Enter forced to force an agent to enter a Reason
Code when entering AUX mode. To enter forced, the Reason
Codes and EAS on the System-Parameters Customer-Option
screen must be y.
Valid entries Usage
R2
R3
R3V2
R3V4
R3V5
R3V6
blank
For CMS, this field cannot be blank.
Valid entries Usage
0–9For CMS, this field cannot be 0.