DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Screen reference
707Hunt Group
17
Acceptable Service Level (sec)
Enter the number of seconds within which calls to this hunt group should be
answered. This allows BCMS and/or VuStats to report a percentage of calls that
were answered within the specified time. This entry is also used by the Centr eVu®
Advocate Service Objective feature.
AAS
Appears when the ACD field is y.
Expected Call Handling Time (sec)
Appears only if, on the System-Parameters Customer-Options screen, either the
Vectoring (Advanced Routing) or CentreVu Advocate field is y.
Valid entries Usage
0 through 9999 seconds
Valid entries Usage
y/n Enter y if this hunt group is to serve as an Auto-Available
Split.
Valid entries Usage
1 to 9999 Establishes the number of seconds for expected call handling.
This value is used to initialize Expected Wait Tim e and is also
used by the CentreVu® Advocate Percent Allocation feature.