DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Features and technical reference
1162Automatic circuit assurance
20
■DCS
Automatic callback operates over a DCS network as if it were on a local
switch.
■Expert Agent Selection
Users can’t activate Automatic Callback to an EAS agent’s Login ID. They
can activate Automatic CallBack to the phone where the agent is logged in.
■Hold
A single-line telephone cannot receive automatic callback calls if the user
has placed a call on hold.
■Hot Line Service
Telephones administered for Hot Line Service cannot ac tivate automatic
callback.
■Intercom - Automatic and Dial
Intercom calls are not eligible for automatic callback.
■Internal Automatic Answer (IAA)
IAA does not automatically answer automatic callback calls.
■Manual Originating Line Service
Telephones with Manual Originating Line Service cannot activate
automatic callback.
■Ringback Queuing
Users can press an automatic callback button to activate Ringback
Queuing.
■Telephone Display
When the system generates an automatic callback call, the display of the
originating telephone displays automatic callback (or the equivalent for
Administrable Language Displays).
Automatic circuit assurance
Automatic circuit assurance (ACA) helps you identify possible trunk
malfunctions. With ACA enabled, the system measures the holding time of each
trunk call. If the measurements show calls with either ex tremely long or e xtremel y
short holding times, DEFINITY ECS places a referral call to an attendant or
telephone.