DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Screen reference
905Station
17
Service Link Mode
The service link is the combined hardware and software multimedia connection
between an Enhanced mode complex’s H.320 DVC system and the DEFINITY
ECS which terminates the H.320 protocol. When the user receives or makes a call
during a multimedia or IP Softphone session, a “service link” is established.
Set Color
Enter a valid set color as defined in the Site Data screen. Valid en tries include the
following colors: beige, black, blue, brown, burg (burgundy), gray, green, ivory,
orng (orange), red, teak, wal (walnut), white, and yel (yellow).
Valid entries Usage
as-needed Use this setting for most multimedia or IP Softphone users.
Setting the Service Link Mode to as-needed leaves the service
link connected for 10 seconds after the user ends a call so that
they can immediately place or take another call. After 10
seconds the link is dropped and a new link would have to be
established to place or take another call.
permanent Use permanent for busy call center agents and other users who
are constantly placing or receiving multimedia or IP softphone
calls. In permanent mode, the service link stays up for the
duration of the multimedia or IP Softphone application session.