DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Handling incoming calls
168Managing vectors and VDNs
7
!SECURITY ALERT:
Vector fraud is one of the most common types of toll fraud because
vectors route calls based on the class of r estrict ion (COR) ass igned to
the VDN. Refer to BCS Products Security Handbook for more
information.
Adding a vector directory number
To add a vector directory number:
1. Type add VDN 5011 and press RETURN.
You enter the VDN extension you want to add. The Vector Directory
Number screen appears.
2. Type a description for this VDN in the Name field.
In our example, type Sales Department.
The information in the VDN Name field appears on a display phone. This
allows the agent to recognize the nature of the call and respond
accordingly.
Tip:
The VDN Override on the Vector Directory Number screen controls
the operation of the display.
3. Enter the vector number.
In our example, type 11.
VECTOR DIRECTORY NUMBER
Extension: 5011
Name: Sales Department
Allow VDN Override? n
COR: 1
TN: 1
Vector Number: 11
AUDIX Name:
Messaging Server Name:
Measured: both
Acceptable Service Level (sec):
VDN of Origin Annc. Extension: 301
1st Skill:
2nd Skill:
3rd Skill:
Return Destination:
VDN Timed ACW Interval:
BSR Application:
BSR Available Agent Strategy: 1st-found