Lucent Technologies 8.2

DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506 Issue 1

April 2000

Features and technical reference

1205Call Coverage

■Send All Calls/Go to Cover

Allows users to activate Send All Calls or Go to Cover as an overriding

coverage criteria. This redirection criteria must be assigned before a user

can activate Send All Calls or Go to Cover (discussed later).

■No Coverage

Occurs when none of the above criteria are assigned. Calls redirect to

coverage only when the principal has activated Send All Calls or the caller

has activated Go to Cover. Both of these overriding criteria are discussed

later.

Redirection criteria can be assigned in combinations. For example, you can

combine Active/Don’t Answer and Busy/Don’t Answer. Other combinations are

not possible or do not provide any useful function. For e xample, Acti v e/Busy doe s

not accomplish anything. A busy phone is always active.

Redirection criteria are assigned separately for internal and external calls. By

linking the coverage paths, Busy/Don’t Answer can be assigned for internal calls

and Active can be assigned for external calls. Similarly, Busy/Don’t Answer can

apply for external calls and No Coverage can apply for in ternal calls. In the latter

case, internal calls remain directed to the called phone or group.

All calls extended by the attendant are treated as external.

Warning users if their calls are redirected

You can warn analog phone users if they have features active that may redirect

calls. For example, if the user has activated send all calls or call forwarding, you

can administer a setting to play a special dial tone when the user goes off-hook.

See ‘‘Special Dial Tone’’ on page 656 for more information.

Features that override Call Coverage

Some system features override Call Coverage crit eria ; th e y ar e chec ked be fore the

redirection criteria are checked. These features are:

■Call Forwarding All Calls

Call Forwarding provides a temporary override o f the redirec tion cri teria, if

Send All Calls is not active. The call attempts to comp lete to the

forwarded-to extension before redirecting to covera ge. If the principal’s

redirection criteria are met at the forwarded-to extension, the call redirects

to the principal’s coverage path.