DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Managing your attendant consoles
95Adding an attendant console
5
DEFINITY PC consoles
The DEFINITY PC Console is a Microsoft Windows-based call handling
application for DEFINITY system attendants. It provides an ideal way to increase
your productivity and to better serve your customers.
PC Console offers all the call handling capabil it ies of the hardware-based
DEFINITY 302 attendant console with a DXS module, plus several enhanced
features and capabilities. The enhanced features provide you with the ability t o see
up to six calls at once, and to handle all calls more efficiently.
PC Console also provides a powerful directory feature. You are able to perform
searches, display user information, including a photo. You are able to place a call
immediately from the directory.
And, because PC Console resides on a Windows-based PC, you are able to use
other software applications at the same time. If a call comes in while you are in
another application, you are able to handle it immediately.
For more information about the DEFINITY PC Console, contact your Lucent
account team.
Adding an attendant console
Usually Lucent connects and administers your primary attendant console during
cutover. However, you might find a need for a second attendant console, such as a
backup console that is used only at night.
To add a night-only attendant console, complete the following steps:
1. Type add attendant 2 and press RETURN.
The Attendant Console screen appears.