DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Handling incoming calls
152Managing hunt groups
7
Pickup Numbers. A unique “Extended Pickup Group number can be
assigned to each pickup group on this screen. The entries in the Extended
Group are the groups that can have calls picked up by the group with the
matching Extended Group number in the Pick Group screen. Thus, a
particular group’s calls may be picked up by members of many extended
pickup groups.
NOTE:
On the Feature-Related System Parameters screen, if the Extended
Group Call Pickup field is flexible, you can administer a pickup
group in multiple extended pickup groups.
12. Press ENTER to save your changes.
Managing hunt groups
This section shows you how to set up hunt groups. It explains how calls to a hunt
group are handled and shows you different call distribution methods.
What are hunt groups?
A hunt group is a group of extensions that receive calls according to the call
distribution method you choose. When a call is made to a certain phone number,
the system connects the call to an extension in the group.
Use hunt groups when you want more than one person to be able to answer calls to
the same number. For example, set up a hunt group for:
■a benefits department within your company
■a travel reservations service
Setting up hunt groups
Let’s set up a hunt group for an internal helpline. Before making changes to the
switch, we’ll decide:
■the phone number for the hunt group
■the number of people answering calls
■the way calls are answered
Our dial plan allows 4-digit internal numbers that begin with 1. The number 1200
is not in use. So, we’ll set up a helpline hunt group so anyone within the company
can call extension 1200 for help with a phone.