DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Handling incoming calls
163Managing vectors and VDNs
7
To let callers leave messages, write this vector (step 7):
Redirecting calls during an emergency or holiday
You can provide a quick way for a supervisor or agent to redirect calls during an
emergency or holiday. Use a special mailbox where you can easily change
announcements. This vector is also an alternative to makin g sure all agents log ou t
before leaving their phones.
In our example, no agents are normally logged in to split 10. We ’l l use spl it 10 f or
an emergency. We preset buttons on our agents’ phones so people with these
phones can log in at the touch of a button.
To quickly redirect calls:
1. Create a special mailbox with the appropriate announcement such as “We
are unable to answer your call at this time” or “Today is a holiday, please
call back tomorrow.”
In our example, we recorded the mailbox greeting for extension 2001.
2. Insert the following bold steps (steps 1, 10, and 11).
Refer to ‘‘Inserting a step’’ on page 165 for more infor mation.
CALL VECTOR
Number: 1 Name: main number calls ______ Multimedia? n Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n
01 goto step 7 if time-of-day is all 17:00 to all 8:00
02 queue-to main split 47 pri 1
03 announcement 4001 (All agents are busy, please wait...)
04 wait-time 60 secs hearing music
05 goto step 2 if unconditionally
06 stop
07 messaging split 99 for extension 2000
08 ____________
09 ____________
10 ____________
11 ____________