DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Contents
v
■Changing the display language 112
■Setting up directory buttons 115
7 Handling incoming calls 117
■Setting up basic call coverage 117
■Setting up advanced call coverage 121
■Setting up call forwarding 127
■Setting up night service 132
■Adding call pickup 146
■Managing hunt groups152
■Managing vectors and VDNs 157
■Understanding Automatic Call Distribution 169
■Assigning a terminating extension group 170
8 Routing outgoing calls 173
■World class routing 173
■Managing calling privileges 174
■Assigning ARS FAC 174
■Displaying ARS analysis information 175
■Understanding ARS analysis 175
■Setting up multiple locations 182
■Routing with multiple locations 184
■Modifying call routing 186
■Overriding call restrictions 190
■Defining ARS Partitions 191
■Setting up time of day routing 194
■Setting up shortcut dialing 196
9 Managing multimedia calling 201
■Multimedia Applications Server Interface 201
■Multimedia Call Handling 230
■Understanding the multimedia complex 249
■Enhanced Mode MM complex 263
10 Setting up telecommuting 285
■Configuring DEFINITY ECS for telecommuting 285
■Setting up Personal Station Access 287
■Creating a station security code 290