Handling incoming calls
117Setting up basic call coverage
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DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
7
Handling incoming calls

Setting up basic call coverage

This chapter shows you how to set up call coverage for incoming calls to be sure
that incoming calls are answered when the called party is not available.
Basic incoming call coverage:
■provides for automatic redirection of calls to al ternate destinations when
the called party is not available or not accepting calls
■provides the order in which DEFINITY ECS redirects calls to alternate
phones or terminals
■establishes up to 6 alternate termination poi nts for an incoming call
■establishes redirection criteria that govern when a call redirects
■redirects calls to a local telephone number (extension) or an off-switch
telephone number (public network)
Call coverage allows an incoming call to redirect from its original destination to
an extension, hunt group, attendant group, uniform call distribution (UCD) group,
direct department calling (DDC) group, automatic call distribution (ACD) split,
coverage answer group, AUDIX, or vector for a station not accepting calls.