DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Managing multimedia calling
261Understanding the multimedia complex
9
Hunt Groups using Basic Mode complexes. Since Basic mode complexes may
receive point to point multimedia calls at the DVC system and voice calls to the
station simultaneously, the voice station extension ma y be placed in any normal
voice hunt group or ACD skill and the data extension may be placed in a simple
hunt group made up of only data extensions.
Basic mode complex data extensions or stand-alone data extensions may be used
to create simple data hunt groups. Data extensions are not allowed in ACD hunt
groups. It is recommended that you do not mix voice and data stations in a hunt
group.
If you want multimedia calls to hunt to multimedia endpoints (i.e. 2B point to
point data hunting), put the data extension in the hunt gr oup. If yo u place the v oice
extension in a hunt group, only voice calls hunt to that e xtens ion. Multi media cal ls
to a hunt group with a Basic mode voice station as the hunt group member will
not
be offered to the DVC system of the Basic mode compl ex. I f either the voice
or data extension of a Basic mode complex is busy, the entire complex is
considered busy for hunting purposes.
In order to guarantee that all members of a voice hunt group or skill can receive
voice or multimedia calls, all members should have the H.320 field on the station
form set to “y”. Simple voice stations and Basic complex mode v o ice st atio ns wi ll
receive voice only. Enhanced mode stations will receive voice and video.
The MM Early Answer field (on the Hunt Group form) tells the system to answer
the incoming multimedia call and establish a udio before it reaches the first
member of the hunt group. Thus, when the talk path is established, the caller is
able to speak with an agent immediately. This is not necessary for hunt groups
comprised of data extensions.
Hunting, Other considerations. Agents that are part of a Basic mode complex
may dial a feature access code to remove themselves from availability (and to
indicate that they are available again) from both the multimedia endpoint and the
telephone independently. This allows the voice member or the da ta member to be
individually made unavailable. To make the data extension unavailable, the agent
must dial the FAC from the DVC system.
CMS measurements may indicate unusually slow ASA, because of the time
required for the system to establish early- a nswer before offering the call to an
agent.
Hunting Call association (routing). Typically incoming voice calls consist of 2
B-channel calls to the same address, to provide greater bandwidth and better video
resolution. DEFINITY ECS attempts to correctly pair up incoming calls and offer