Lucent Technologies 8.2

DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506 Issue 1

April 2000

Screen reference

628Feature Access Code

Auto-In Access Code

Enter the code the agent must dial to become automatically available to receive

another ACD call each time a call is released.

Aux Work Access Code

Enter the code the agent must dial when the agent will be performing non-ACD

activities.

Enter the code the agent must dial to gain access to the ACD functions. This is a

system-wide code for all ACD agents.

Logout Access Code

Enter the logout code the agent must enter to exit ACD. This is a system-wide

logout code for all ACD agents.

Manual-In Access Code

Enter the code the agent must dial to receive a single, new ACD call upon the

completion of an ACD call.

NOTE:

The following two fields appear only if Service Observing (Remote/By

FAC) on the System Parameters Customer-Options screen is y.

Service Observing Listen Only Access Code

Enter the code that must be dialed to allow a station with Service Observing

permission (COR) to listen to other agent ACD calls without being heard on the

ACD call.

Service Observing Listen/Talk Access Code

Enter the code that must be dialed to allow a station with Service Observing

permission (COR) to both listen and be heard on an ACD call.

NOTE:

The following two fields appear only if Expert Agent Selection (EAS)

Enabled is optioned on the Feature-Related System-Parameters screen.

Add Agent Skill Access Code

Enter the digits an agent must dial to be abl e to add a skill to their current skill set.