DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Features and technical reference
1202Call Coverage
20
Call Classification
Classifying a call means determining the state of the call at its final destination.
That means whether the call was answered, received busy, reorder, intercept,
special information tone (SIT), or other treatment.
Call classification is accomplished by the ISDN protocol or ports on the:
■Tone Clock with Call Classifier - Tone Detector circuit pack
■Call Classifier - Detector circuit pack
Coverage Path
A Call Coverage path is a list of up to six alternate answering positions (covering
users/points) that are accessed, in sequence, when the called party or group is not
available to answer the call.
You can assign any of the follo wi ng enti ties a co v erag e pat h so the y a re e ligib le to
have calls redirected to coverage:
■ACD spli t
■Agent LoginID
■PCOL group
■TEG
■Hunt group
■Phone (on-net or off-net)
You establish the cove rag e pat hs and se t the redi rect ion cr iter ia . If a co v er age p ath
is not assigned to a particular facility, calls are not redirec ted from that facility,
unless another feature is assigned. A coverage path can include any of the
following:
■Announcement
■Attendant group
■AUDIX
■Coverage answer group
■Hunt group
■Public network number (off-net)
■Vector directory number (VDN)
■Phone (on-net or off-net)