DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Features and technical reference
1215Call Coverage
20
of time. Consult is needed to enable private c onsultation with the executive
during an established call. Coverage ICI is nee d ed to identify the call as a
call to the executive rather than a personal call to the secretary.
5. Specify a Consult button and a Coverage ICI button on the backup
position’s phone for the same reasons that these buttons were specified for
the secretary.
Interactions
■Agent Call Handling
Do not assign Cover All Calls to agents with the Autom atic Answer option.
Any call (ACD or non-ACD), to an extension that has Automatic Answer
enabled and has its coverage redirection criteria administered as Cover All
Calls does not go to coverage but to the called extensio n . Cover All Calls
redirection criteria have no effect on an incoming call whe n a user is in the
Auto-Answer mode.
■Answer Detection
Coverage of Calls Redirected Off-Net competes wit h Answer Detection for
call classifier ports.
■Automatic Callback and Ringback Queuing
Callback calls do not redirect to coverage. Th e caller can activate
Automatic Callback when ringing, redirection notification signal, or busy
signal is heard.
■Automatic Intercom, Dial Intercom, and Priority Calling
Calls using these features are not redirected to coverage unless the caller
presses the Go to Cover button.
■Bridged Call Appearance
Coverage criteria for bridged call appearance s are based entirely on the
criteria of the primary extension associated with the bridged call
appearance.
If a phone user has activated Send All Calls on the primary extension,
incoming calls still ring bridged call appearances of that extension as long
as a simulated bridged appearance of the call is maintained at the primary
extension.
The switch blocks a user from bridging onto a call that has routed off-net
while the call is undergoing call classification.