DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Index
IN-2
Administered Connec tions (AC), (continued)
establishing a connection,1134
establishing administered connections,1134
failures,410, 1135, 1136
fast retries,1136
screen,471
SDDN ISDN–PRI trunk groups,1133
typical AC applications,409
Administrable Language Displays
description,1138
feature information displays,1506
France ,1138
Italy,1138
Spain,1138
user-defined,1138
Administration without hardware, see swapping
phones
After Call Work (ACW), see DEFINITY ECS
Guide to ACD Call Centers
after call work button,60
Agent Call Handling, see D EFINITY ECS Gu ide
to ACD Call Centers
Agent LoginID
screen, see DEFINITY ECS Guide to ACD
Call Centers
agents,1373
aging login passwords,317
alarm buttons
administered connection,59
automatic wakeup,75
CDR link,65
DS1,75
facility test call,77
link,71
major alarm,71
minor/major alarms,73
PMS link,75
PMS prin ter,75
system printer,75
alarms, security violations,1479
alert agent,60
alerting
alerting phones, see ringing
silent,1476
timers,1149
algorithms, call pickup distribution,1290
alias,42
Alias Station
commands,1044
screen,476
alphanumeric dialing,399
Alphanumeric Dialing Table
commands,1045
screen,478
Alternate Facility Restriction Levels (AFRL)
authorization codes,1140
button,60
description,1140
toll fraud prevention,1140
alternate voice data (AVD) sig naling,1320
analog
phones,38
tie trunk description,1568
ANI calling party information, displaying,109
announcement data module,365, 405
announcements
adding extensions,367
backing up,369
changing,368
continuous-play,373
copying,370
definition,365
deleting,372
erasing,372
fixing problems,371
for a hunt group,1370
playing,160
recording,368
restoring,371
saving,369
Announcements/Audio Sources
commands,1045
screen,480
Answer Detection
administering,361
answer supervision by timeout,1142
call classification answer detection,1141
description,1141
network answer supervision,1142
Answer Supervision
answer detection,1142
telecommuting,286
tests,1557
timer detection,1142
answerback pag ing,384
applications
administered connections,409, 1134
endpoint, wideband switching,424
area codes
adding,187
restricted,179
ARS partitioning,191
ARS Toll Table
commands,1045
screen,483
ASAI capabilities,435
ASAI Capability Groups screen, see Syste m
Parameters Customer-Options screen
ASG History Log, monitoring,323
ASG Key, loss,323
ASG, see Access Security Gateway (ASG)
assistance button,61
associating
office phone number to home station,297
asynchronous data module,408
ATMS Trunk Test Schedule
screen, see DEFINITY ECS Maintenance
Attendant
call categories,547
Emergency Access to Attendant,1323