DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Screen reference
548Console Parameters
17
■DID to Attendant — An incoming DID trunk call to an attendant group.
This does not include trunk calls that return to the attendant group after a
timeout or deferred attendant recall.
■Tie Call — An incoming TIE trunk call (dial-repeating or direct types) to
an attendant group. This does not include trunk calls that return to the
attendant group after a timeout or deferred attendant recall.
■Redirected DID Call — A DID or ACD call that times out due to
ring/no-answer, busy condition (if applicable), or Number Unobtainable
and reroutes to the attendant group.
■Redirected Call — A call assigned to one attend ant, but redirected to the
attendant group because the attendant is now busy
■Return Call — A call returned to the attendant a fter it times out. If the
attendant is now busy, the call redirects to the attendant group.
■Serial Call — A call from the Attend ant Serial Call feature when an outsid e
trunk call (designated as a serial call by an attendant) is extended to and
completed at a telephone, and then the telephone user goes on-hook. If the
attendant who extended the call is busy, the call redirects to the at tendant
group.
■Individual Attendant Access — A call from a telephone user, incoming
trunk call, or a system feature to the Individual Attendant Access (IAA)
extension of a specific attendant. If the attendant is busy, the call queues
until the attendant is available.
■Interposition — A call from one attendant to the Individual Attendant
Access (IAA) extension of another attendant
■VIP Wakeup Reminder Call — A VIP Wakeup reminder call.
■Miscellaneous Call — All other calls.
Call-Type Ordering Within Priority Levels?
If you use call-type ordering, calls to the attendant are first grouped by the queue
priority level, then by call type, and, finally, in the order received.
Valid entries Usage
yEnter y if you want to present calls by call type. You can
assign a type-disp button on the Attendant Console screen so
that the attendant can review the call type for the active call.
n Enter n if you wish the calls to be queued in chronological
order by queue priority level.