Lucent Technologies 8.2

DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506 Issue 1

April 2000

Features and technical reference

1206Call Coverage

■Go to Cover

Go to Cover allows users, when calling to another internal extension, to

send the call directly to coverage. This is optionally assig ned to a button on

a phone and is activated by the internal cal li ng party. Use of Go to Cover is

discussed later.

■Send All Calls

Send All Calls allows principals to temporarily direct all incoming calls to

coverage regardless of the assigned redirec tion criteria. For example, if the

redirection criteria are administered so that no calls redirect, all incoming

calls terminate at the principal’s phone unless Send All Calls is activated.

Also, Send All Calls allows covering users to temporarily remove their

phones from another user’s coverage path.

Send All Calls is activated by pressing the Send All Calls button or by

dialing the Send All Calls access code. It is deactivated by pressing the

button a second time or by dialing the deactivate code.

A user who is not assigned a coverage path with Send All Calls or Cover

All Calls redirection criteria, cannot activate Send All Calls.

Any attempt to activate Send All Calls is denied if the cu rrently active

coverage path does not allow it in its coverage criteria. However, if the user

activates Send All Calls for a coverage path that does a ll ow it, and then the

user’s coverage path is changed by the system to a coverage path that does

not allow Send All Calls:

— The Send All Ca ll s button remains lit.

— Send All Calls automatically resumes when the user i s changed back

to a coverage path that does allow it.

If a user has activated Send All Calls and has only one coverage point, and

receives a call from that coverage point, the call rings silently at the user’s

phone, because the coverage point is already on the call.

Send All Calls is similar to Cover All Calls, discusse d previously.

However, you set Cover All Calls and it is used for scree ning the princ ipal’ s

call. The principal may or may not be rung on an incoming call, depending

on how this function is assigned. Send All Calls is controlled by the

principal and is normally used when the pr in cipal is away temporarily.

TEG calls are not affected by Send All Calls.

■Send Term

Send Term is the Send All Calls equivalent for TEG. Since a TEG cannot

be in a coverage path, Send Term applies only to a directly called TEG.