DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Managing data calls
434CallVisor Adjunct-Switch Application Interface
15
■Generalized Route Selection
GRS supports wideband BCC to identify wideband calls. GRS searches a
route pattern for a preference that has wideband BCC. Route preferences
that support wideband BCC also can support other BCCs to allow different
call types to share the same trunk group.
■CO Trunk (TTC - Japan) Circuit Pack
This circuit pack cannot perform wideband switching. No member of the
circuit pack should be a member of a wideband group.
CallVisor Adjunct-Switch Application Interface
CallVisor Adjunct-Switch Applications Interface ( ASAI) links DEFINITY ECS
and adjunct applications. The interface allows adjunct applications to access
switch features and supply routing information to the switch. CallVisor ASAI
improves Automatic Call Distribution (ACD) agents’ call ha ndling efficiency by
allowing an adjunct to monitor, initiate, control, a nd termi nate ca lls on t he s witch.
The CallVisor ASAI interface may be used for Inbound Call Ma nag ement (I CM) ,
Outbound Call Management (OCM), and office automation/messaging
applications.
CallVisor ASAI is supported by two transport types. These are:
1. Integrated Services Digital Network (ISDN) Bas ic Rate Interface (BRI)
transport (CallVisor ASAI-BRI)
2. LAN Gateway Transmission Control Protocol/Internet Protocol transport
(DEFINITY LAN Gateway).
CallVisor ASAI messages and procedures are based on the ITU-T Q.932
international standard for supplementar y services. The Q.932 Facility Information
Element (FIE) carries the CallVisor ASAI requests and responses across the
interface. An application program can access CallVisor ASAI services by
supporting the ASAI protocol or by using a third-party vendor application
programming interface (API).
For a simple ASAI configuration example, refer to Figure 15.