Lucent Technologies 8.2

DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506 Issue 1

April 2000

Features and technical reference

1437Multiappearance Preselection and Preference

Preference dictates whether a user connects to the ringing call appearance

or to an idle call appearance. If there is no call, users automat icall y conn ect

to an idle call appearance when they lift the handset, regardless of which

Preference option is assigned.

Considerations

■Multiappearance telephones can have from 2 to 10 call appearances. One of

these call appearances is reserved for placing calls or for receiving a

Priority Calling call. If a telephone has 2 call appearances and one of them

is active, a nonpriority call cannot access the other call appearance, even if

the call appearance is idle. The default n um ber of call appearances is 3.

■The reserved call appearance is not a fixed-position button; it is just the

last-idle call appearance. For example, if a telep hone has 10 call

appearances, any 9 can be in use, but the tenth (last) is reserved.

Interactions

■Automatic Incoming Call Display

Incoming calls are not displayed if Idle Appearance Prefer enc e i s activated.

■Call Coverage

If you administer Cover All Calls as the redirectio n criterion for a

telephone, administer Idle Appearance Preference for the telephone. The

called party can then lift the handset without accidentally connecting to a

call that should be screened.

■Integrated Services Digital Network — Basic R ate Interface

When an ISDN-BRI telephone (with Select Last Used Appearance

enabled) transfers a call while off-hook by using the handset, the user hears

dial tone on the last-used call appearance. Users of other telephone types

hear silence in this case.