Lucent Technologies 8.2

DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506 Issue 1

April 2000

Features and technical reference

1314Crisis Alert

NOTE:

The crisis alert call uses 2-4 trunks; 1 trunk for the actual call and 1- 3

trunks to notify the pager(s) depending on the number of

administered pagers.

Information about the alert can be viewed on the history report printed at the

journal printer and the emergency log.

Considerations

■Only one crss-alert button is allowed per attendant console or digital

station.

■Consoles without a crss-alert button do not receive emergency notification.

■If a user attempts to make an emergency call, but all trunks are busy, this

call will not generate an alert. If Outgoing Trunk Queuing is enabled for a

trunk group, the call will queue, but will not generate an alert.

Interactions

■Centralized Attendant Service

If CAS is enabled, the alert still goes to the local attendant.

■Tenant Partitioning

If tenant partitioning is active, attendants only receive emergency

notification from callers within their partitio n . If there is no attendant

assigned to a partition from which an emergency call originates, the switch

still sends a record of the call to the journal p ri nter.

■Terminal Self Administration

Those users who have the ability to administer their own phones do not

have the ability to disable a crisis alert button.