DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Features and technical reference
1368Hunt Groups
20
■Dial By Name
Since the secondary phones that are checked-in insert a "*" before the
name, they do not appear when Dial By Name is used. However, the name
(with the "*" in front of it) appears when the phone dials the attendant or
another display set.
■Do Not Disturb
When Do Not Disturb is activated for a phone, it is active for just th at
phone and not other phones in the hunt-to chain.
■Housekeeping Status Change
When a room status feature access code is dialed, the room status is
updated only for the extension from which the code was dialed (not the
hunt-to phones as well). Housekeeping should be instructed to dial the
room status changes from the primary phone.
Hunt Groups
A hunt group is a group of extensions that can handle multiple calls
simultaneously to a single phone number. For each call to the phone number, the
system hunts for an available extension in the group and connects the call to that
extension.
A hunt group is especially useful when you expect a high number of calls to a
particular phone number. A hunt group might consist of pe opl e t ra ine d t o ha ndl e
calls on specific topics. For example, the group might be:
■A benefits department within your company
■A service department for products you sell
■A travel reservations service
■A pool of attendants
In addition, a hunt group might consist of a group of shared telecommunications
facilities. For example, the group might be:
■A modem pool
■A group of data-line circuit ports
■A group of data modules
NOTE:
You may also assign Automatic Call Distribution (ACD) to a hunt
group. In this case, the hunt group is known as an ACD split. Re fer t o
DEFINITY ECS Guide to ACD Call Centers for more details about
ACD splits.