DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Managing your attendant consoles
107Providing backup for an attendant
5
The Station screen appears.
5. In one of the Button Assignment fields, enter atd-qcalls.
The atd-qcalls button provides the visual alerting for this telephone. When
this button is dark (idle state), there are no calls in the attendant queue.
When the button shows a steady light (busy state), there are calls in the
attendant queue. When button shows a flashing light (warning state), the
number of calls in the attendant queue exceeds the queue warning. The
backup-telephone user also hears an alerting signal every 10 seconds.
6. Press ENTER to save changes.
Now you need to train the user how to interpret the backup a le rt ing and give them
the Trunk Answer Any Station (TAAS) feature access code so that they can
answer the attendant calls.