DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Screen reference
679Feature-Related System Parameters
17
BCMS/VuStats Measurement Interval
You can enter half-hour or hour for polling and rep orting meas urement da ta if th e
BCMS (Basic) and/or the VuStats on the System-Parameters Customer-Options
screen is y.
BCMS/VuStats Abandon Call Timer (seconds)
Specifies the number of seconds before calls are considered abandoned. Call s with
talk time that is less than this number (and that are not held) are track ed b y BCM S
and displayed by VuStats as ABAND calls.
Validate BCMS/VuStats Login IDs
Clear VuStats Shift Data
Valid entries Usage
half-hour There are a maximum of 25 time slots available fo r
measurement intervals. If hour is specified, an entire day of
traffic information will be available for history reports;
otherwise, only half a day will be available. This does not
affect daily summaries as they always reflect traffic
information for the entire day. The interval may be changed at
any time, but will not go into effect until the current interval
completes.
hour
Valid entries Usage
1–10
Valid entries Usage
yEnter y to allow entry only of login-IDs that have been entered
on the BCMS Login-ID screen.
n Enter n to allow entry of any ACD login of the proper length.
Valid entries Usage
on-login Enter on-login to clear shift data for an agent when the agent
logs in.
at-midnight Enter at-midnight to clear shift data for all agents at midn ig ht.