DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506 Issue 1
April 2000
Managing phone features
89Setting up Terminal Self Administration
4
Fixing problems
■When a telephone is in the Admin mode, the telephone cannot accept any
calls — the telephone is treated as if it were busy. Also, a user cannot make
calls while in the Admin mode.
■Any button state a telephone is in when the telephone enters the Admin
mode stays active while the telephone is in the Admin mode.
■ACD agents who wish access to the Admin mode of TSA must be logged
off before pressing the Admin button. If they are not lo g ged off when they
attempt to enter the Admin mode, they receive a deni al (single-beep) tone.
■Call Forwarding can be active and works correctly in the Admin mode. An
active Call Forwarding button cannot be removed when the telephone is in
the Admin mode.
■Since the telephone must be on-hook to go into the Admin mode, the
Headset On/Off button must be in the OFF position.
■A telephone that is in the Admin mode of TSA cann ot be remotely
unmerged by the PSA feature.
If a user has Abbreviated and Delayed Ringing active, a call can be sile ntly
ringing at a telephone and the user may not realize it . Thi s r inging prevents
the user from entering the Admin mode of TSA.