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Lucent Technologies 8.2 - page 132

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DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506 Issue 1

April 2000

Managing your attendant consoles

108Providing backup for an attendant

5

Contents

Main Page Contents 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Page 18 19 20 Page 21 GL IN Page About this document Overview Purpose Audience Reason for reissue How to use this document Organization Page Task-related information Feature-related information Conventions used in this document Page Trademarks and service marks How to get this book on the web How to order more copies How to get help Tell us what you think Page System basics Logging into the system Page Logging in with Access Security Gateway Logging off the system Setting command permissions Page Establishing daylight savings rules Page Setting the system date and time Page Using the bulletin board Page Saving translations Page Page Page Introduction to the DEFINITY system Understanding your configuration Page Understanding the dial plan Page Adding feature access codes * Controlling the calls your users can make and receive * Controlling the features your users can access System-wide settings Changing feature parameters Administering treatment for denied calls Setting up Music-on-Hold Page Providing service for multiple tenants Page Receiving notification in an emergency Page Page Notifying a digital pager of an emergency Other useful settings Page Managing phones Adding new phones Page Page Page Using templates to add phones Using an alias Customizing your phone Upgrading phones Swapping phones Using TTI to move phones Page Page Removing phones Page Adding a fax or modem Adding a DEFINITY IP Softphone Page Page Page Page Managing phone features Adding feature buttons Telephone feature buttons Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Adding abbreviated dialing lists Page Page Page Page Setting up bridged call appearances Page Page Setting up Terminal Self Administration Page Page Page Managing your attendant consoles Overview Page Administrators Guide 93Overview phdg302c KLC 031199 WXYZ Figure Notes Figure 2. 302C attendant console DEF GHI MNO 5 Figure 3. Console feature button layout Figure 4. Enhanced Selector Console Adding an attendant console Page Attendant console feature buttons Page Page Page Page Page Page Removing an attendant console Setting console parameters Providing backup for an attendant Page Page Managing displays Displaying caller information Displaying ANI calling party information Displaying ICLID Information Page Changing the display language Page Page Setting up directory buttons Page Handling incoming calls Setting up basic call coverage Page Page Page Setting up advanced call coverage Page Page Page Page Page Setting up call forwarding Page Page Page Page Setting up night service Page Page 135Setting up night service 8. In the DID-LDN Only to LDN Night Extension field, type n. 9. Press ENTER to save your changes. Page Page Page Page Page Page 142Setting up night service Page Page Page Adding call pickup Page Page Page Page Page Managing hunt groups Page Page Page Page Managing vectors and VDNs Page Page Page Page Page Page Page Page Page Page Page Understanding Automatic Call Distribution Assigning a terminating extension group Page 172Assigning a terminating extension group Routing outgoing calls World class routing Managing calling privileges Assigning ARS FAC Displaying ARS analysis information Understanding ARS analysis Page Administrators Guide 177Understanding ARS analysis Routing outgoing calls 8 The table below reflects these values: Table 3. ARS Digit Conversion Examples Page Page Page Page Setting up multiple locations Page Routing with multiple locations Page Modifying call routing Page Page Page Overriding call restrictions Defining ARS Partitions Page Page Setting up time of day routing Page Setting up shortcut dialing Page Page Page Page Managing multimedia calling Multimedia Applications Server Interface Page Page Page Page 206Multimedia Applications Server Interface Figure 6. MASI domain of one DEFINITY ECS and two (or more) MMCXs 207Multimedia Applications Server Interface Figure 7. Two separate MASI domains Page Page Page Page Page Page Page Page Page Page Page Page 220Multimedia Applications Server Interface Screen 11. Duplicate MASI Terminal form Screen 12. List MASI Terminal output To view the active or idle status of a specific MASI terminal, use the command status masi terminal (extension). Page Page Page Page Page Page Page Page Page Multimedia Call Handling Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Understanding the multimedia complex Page Page Page Page Page Page Page Page Page Page Page Page Page Enhanced Mode MM complex Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Setting up telecommuting Configuring DEFINITY ECS for telecommuting Page Setting up Personal Station Access Page Page Creating a station security code Assigning coverage options Setting up call forwarding Page Assigning an extender password Installing home equipment Page Setting up remote access Page Page Page Training users Page Page Page Enhancing system security Basic security Preventing toll fraud Page Page Physical security System security checklist Page Page Page Page Adding logins and passwords Page Page Changing a login Displaying a login Removing a login Using access security gateway Page Page Page Page Changing login permissions Administrators Guide 325Changing login permissions Enhancing system security 11 Changing passwords Using busy verify Setting up security violations notification Page Administrators Guide 330Setting up security violations notification Enhancing system security 11 Setting up authorization codes Page Page Dealing with security violations Page Page Managing trunks Tips for working with trunk groups Page n Adding a CO, FX, or WATS trunk group Page Page Adding a DID trunk group Page Adding a DIOD trunk group Adding a PCOL trunk group Page Page Adding a Tie or Access trunk group Page Page Setting up digital trunks 07A19 Page Page Adding trunks to a trunk group Page Removing trunks from a trunk group Removing trunk groups Inserting and absorbing digits Page Administering answer detection Administering trunks for listed directory numbers Page Page Managing announcements Understanding announcements Adding announcement data modules Page Adding announcement extensions Recording announcements Saving announcements Copying announcements Restoring announcements Deleting and erasing announcements Setting up continuous-play announcements Page Managing group communication Setting up voice paging over loudspeakers Page Page Setting up chime paging over loudspeakers Page Page Paging over speakerphones Page Paging users who are on active calls Page Using phones as intercoms Page Observing calls Page Page Page Managing data calls Types of data connections Data Call Setup Page Page Page Page Page Default Dialing Alphanumeric Dialing Data Hotline Data Privacy Data Restriction Page Data-Only Off-Premises Extensions Data Modules general Page Page Administered Connection Page Page Page Page Page Page Modem Pooling Page PC Interface Page Page Page Wideband Switching Page Page Page Page Page Page Page Page Page Page Page Page CallVisor Adjunct-Switch Application Interface Page Setting up CallVisor ASAI Page Page Collecting billing information Collecting information about calls Page Page Recording calls between users on the same switch Tracking calls by account code Forcing users to enter account codes Page Receiving call-charge information Page Page Viewing call charge information Page 451AAR and ARS Digit Analysis Table Screen reference AAR and ARS Digit Analysis Table Screen 22. AAR Digit Analysis Table Page Page Page AAR and ARS Digit Conversion Table 456AAR and ARS Digit Conversion Table Screen 24. AAR Digit Conversion Table Screen 25. ARS Digit Conversion Table NOTE: Page Page Abbreviated Dialing List Page Page Page Page Page Page Page Access Endpoint Page Page Page Administered Connection Page Page Page Page Alias Station Page Alphanumeric Dialing Table Page Announcements/Audio Sources Page Page ARS Toll Tabl e Attendant Console Page Page Page Page Page Page Page Page Page Page Page Page Authorization Code COR Mapping Page Bulletin Board Page Call Vector 502Call Vector Screen 43. Call Vector Field descriptions for page 2 Screen 44. Call Vector Page Page Page CAMA Numbering Format Page CDR System Parameters Page Page Page Page Page Page Page Page Page Page Page Class of Restriction Page Page Page Page Page Page Page Page Page Page 555-233-506 Issue 1 531Class of Restriction Field descriptions for page 3 Screen 51. Class of Restriction screen CALLING PERMISSION Field descriptions for page 4 Screen 52. Class of Restriction Class of Service Page Page Code Calling IDs Command Permission Categories Page Page Page Console Parameters Page Page Page Page Page Page Page Page Page Coverage Answer Group Coverage Path Page Page Page Crisis Alert System Parameters y Page Data modules Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Date and Time Page Daylight Savings Rules Page Dial Plan Record Page Page Page Page Digit Absorption DS1 Circuit Pack 600DS1 Circuit Pack Screen 73. DS1 Circuit Pack Screen 74. DS1 Circuit Pack screen for Croatia and South Africa The following screen is valid only for the TN2242. Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Extended Pickup Group Extensions Administered to have an MCT-Control Button Feature Access Code Page Page Page Page Page Page Page Page Page Page Page Page Feature-Related System Parameters Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Group Paging Using Speakerphone Page Hospitality Page Page Page Page Page Page Page Page Page Page Page Page Hunt Group 697Hunt Group Screen 98. Hunt Group screen Screen 99. Hunt Group screen when Queue and Vector are n 698Hunt Group Screen 100. Hunt Group screen when Queue and Vector are y Screen 101. Hunt Group screen when Queue is y and Vector is n Page Page Page Page Page Page 705Hunt Group Screen 102. Hunt Group screen Screen 103. Hunt Group screen when Queue and Vector are n Page Page Page Page Page Page Page Page Page Page Page Page Page Page Intercom Group Inter-Exchange Carrier (IXC) Codes Page Intra-Switch CDR IP Trunk Configuration Manager Page Page Page Page Page Page Page Page Page Page Page Page Page ISDN trunk group Page Page Page Page Page Page Page Page Page Page Page Page y Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page ISDN Numbering Private Page Page ISDN Numbering Public/ Unknown Page ISDN-BRI Trunk Circuit Pack Page a Page Page Page 783ISDN-BRI Trunk Circuit Pack Screen 126. BRI Trunk - Page 2 (using a TN2185 circuit pack) Screen 127. BRI Trunk - Page 2 (using a TN2198/TN556B circuit pack) NOTE: Page Page Language Translations Page 788Language Translations Screen 129. Language Translations Auto-Wakeup-Dn-Dst Screen 130. Language Translations Auto-Wakeup-Dn-Dst 789Language Translations Screen 131. Language Translations Auto-Wakeup-Dn-Dst Screen 132. Language Translations Call-Identifiers 790Language Translations Screen 133. Language Translations Call-Identifiers Screen 134. Language Translations Call-Identifiers 791Language Translations Screen 135. Language Translations Call-Identifiers Screen 136. Language Translations Date-Time 792Language Translations Screen 137. Language Translations Leave-Word-Calling Screen 138. Language Translations Leave-Word-Calling 793Language Translations Screen 139. Language Translations Malicious-Call-Trace Screen 140. Language Translations Malicious-Call-Trace 794Language Translations Screen 141. Language Translations Miscellaneous-Features Screen 142. Language Translations Miscellaneous Features 795Language Translations Screen 143. Language Translations Miscellaneous-Features Screen 144. Language Translations Miscellaneous-Features 796Language Translations Screen 145. Language Translations Miscellaneous-Features Screen 146. Language Translations Miscellaneous-Features 797Language Translations Screen 147. Language Translations Property-Management Screen 148. Language Translations Property-Management 798Language Translations Screen 149. Language Translations Property-Management Screen 150. Language Translations Property-Management Screen 151. Language Translations Property-Management 799Language Translations Screen 152. Language Translations Softkey-Labels Screen 153. Language Translations Time-Of-Day-Routing Listed Directory Numbers Page Locations Page Login Administration Page Page Page Page Page Loudspeaker Paging Page Page Mode Code Related System Parameters Page Page Page Modem Pool Group Page Page Page Page Page 823Multifrequency-Signaling-Related System Parameters Multifrequency-Signaling-Related System Parameters Screen 164. Multifrequency-Signaling-Related System Parameters Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Music Sources Packet Gateway Board Page Partition Route Table Personal CO Line Group Page Page Page Pickup Group PRI Endpoint Page Page Page Remote Access Page Page Page Page Page Remote Call Coverage Table 864RHNPA Table Screen 177. Remote Call Coverage Table RHNPA Table Screen 178. RHNPA Table Route Pattern Page Page Page Page Page Page Page Page Second Digit Table Security-Related System Parameters Page Page Page Page Page Page Site Data Station 883Station Screen 184. Station Screen 185. Station Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page System Parameters Call Coverage / Call Forwarding Page Page Page Page Page Page System Parameters Country-Options Page Page Page Page Page 924System Parameters Country-Options Field descriptions for page 3 Screen 191. System Parameters Country-Options 1 - 25 Refer to the Country code table at the beginning of this screen description. y/n Enables customization on the 2-party loss table. Page Page Page System Parameters Customer-Options Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page System Parameters OCM Call Classification Page Page Telecommuting Access Tena nt Page Page Terminal Parameters 955Terminal Parameters Screen 203. 8400-Series Terminal Parameters * This field appears only if Customize Parameters is Screen 204. 603/302B1 Terminal Parameters Page Page Page Terminating Extension Group Page Page Time of Day Coverage Table Time of Day Routing Plan Toll Analysis Page Page Trunk Group Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Vector Directory Number Page Page Page Page Page Field descriptions for page 2 Screen 216. Vector Directory Number Page Command reference Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Phone reference Multibutton electronic telephones 500 telephones 2500-series telephones 6200-series telephones Page Page * 6400-series telephones Page * * 7100-series telephones 7300-series telephones Page Page 731x-series hybrid telephones Page Page Page Page 7400-series telephones Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page ISDN telephones (7500s & 8500s) Page Page Page Page 8110 telephones 8400-series telephones Page Page Page Page Page Page CALLMASTER telephones Page Administrators Guide 1114CALLMASTER telephones phdfclms EWS 030999 Phone reference 1. Handset 2. Dial pad 3. 6 programmable buttons 4. 15 feature buttons Administrators Guide * CALLMASTER V 1115CALLMASTER telephones Phone reference 19 Cordless telephones Page Page DEFINITY Internet Protocol (IP) Softphones Page Page Page Features and technical reference AAR and ARS partitioning Page AAR/ARS shortcut dialing Page Page Page Abbreviated Dialing Page Access security gateway Page Administered Connections Page Page Page Page Administrable Language Displays Page Alternate facility restriction levels Answer detection Page Attendant Features Page Page Page Page Page # Page Page Audible Message Waiting Authorization codes Page Page Page Page Automated Attendant Page Automatic Callback Page Page Automatic circuit assurance Page Page Automatic Number Identification Page Automatic routing general Page Page Page Page Barrier codes Page Bridged Call Appearance Page Page Page Page Page Page Page Page Page Page Page Page Page Busy Indicator Busy Verification Page Page Page Page Page Call Charge Information Page Page Page Page Call Coverage Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Call Detail Recording Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Call Forwarding Page Page Page Page Page Page Page Page Call Park Page Call Pickup Page Page Page Page Call Waiting Termination Call-by-Call Service Selection Page Page Page Page Page Page Calling Party/Billing Number Calling Party Number Restriction Class of Restriction Page Page Page Page Conference Page Restriction Controlled Page Crisis Alert Page Dial Plan Page Distinctive Ringing DS1 Trunk Service Page Page Page Page Page Emergency Access to the Attendant Page Page Emergency Transfer Extended User Administration of Redirected Calls Page Page Page Facility and Non-Facility Associated Signaling Page Page Page Page Page Page Facility restriction levels and traveling class marks Page Generalized route selection Page Page Group paging Page Page Hospitality features Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Hunt Groups Page Page Page Page Page Page Page Incoming Call Line Identification Intercom Page Internal Automatic Answer Page Page Page IP trunk service Page Page Page Page Page Page Page Page Page Page ISDN service Page Page Page Page Page Page Page Page Page Page Page Page Page Leave Word Calling Page Line Lockout Listed Directory Numbers Page Look-Ahead routing Page Loss Plans Loudspeaker paging Page Page Page Page Malicious Call Trace Page Page Page Page Messaging Server Interface Page Administrators Guide 1428Messaging Server Interface Features and technical reference 20 Figure 56. Typical Messaging Server Interface Connections Misoperation Handling Page Page Page Modem Pooling Page Page Multiappearance Preselection and Preference Page Multifrequency Signaling Page Page Page Page Page Night Service Page Page Page Page Page Page Page Page Off-Premises Station PC Interface Page Page Page Personal Station Access Page Page Page Priority Calling Pull Transfer Recorded Announcements Page Recorded Telephone Dictation Access Remote Access Page Page Page Page Reset Shift Call Page Page Ringer Cutoff Ringing Abbreviated and Delayed Page Page Page Security violations notification Page Page Page Service observing Page Page Page Single-Digit Dialing and Mixed Station Numbering Page Page Page Station Hunting Page Page Page Page Page Page Station Security Codes Telephone Displays Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Administrators Guide 1515Telephone Displays Features and technical reference 20 Leave Word Calling Screen 219. Leave Word Calling Format English Screen 220. Leave Word Calling Formats French, Italian, Spanish, and User-Defined Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page space ! : #; $< %= &> Page Page Temporary Bridged Appearance Page Tenant Partitioning Page Page Page Page Page Page Page Page Page Page Terminal Translation Initialization Page Page Page Terminating Extension Group Page Time of Day Routing Transfer Page Page Transfer Outgoing Trunk to Outgoing Trunk Page Page Trans fer Trunk-to-Trunk Page Trunk Flash Page Trunks and Trunk Groups Page Page Page Page Page Page Page Page Voice Message Retrieval Page Page Voice Messaging Systems Page Page Page Page Page Whisper paging Page Page Page Page Wideband Switching Page Page Page Page Page Page Page Page Page Page Page Page Page World-Class Tone Detection and Generation Page Page References Basic DEFINITY ECS documents Page Page Page Page Page Page Page GL Glossary and abbreviations Numerics A See Automatic calling unit (ACU). AUDIX Data Acquisition Package See analog-to-digital converter (ADC). Asynchronous data module See asynchronous data unit (ADU). Automatic Line Build Out Automatic Identification of Outward Dialing Alarm acknowledge Automatic Message Waiting Advanced Private-Line Termination Attendant-offered load See Automatic Route Selection (ARS). See Adjunct-Switch Application Interface (ASAI) See All trunks busy (ATB). See Attention dial (ATD). See Asynchronous Transfer Mode (ATM). See Audio Information Exchange (AUDIX). Auxiliary Alternate voice/data See Administration Without Hardware (AWOH). B Bipolar Eight Zero Substitution. Page British Thermal Unit C Cancellation of Authorization Code Request Coverage answer group Centralized Automatic Message Accounting Carrier Port and Power Unit for AC Powered Systems Centralized Attendant Service or Call Accounting System Page Call Detail Recording and Reporting See Call Detail Recording utility (CDRU). Caller entered digits Channel-expansion multiplexing European Conference of Postal and Telecommunications Rate 1 International Special Committee on Radio Interference Compact Modular Cabinet Centralized Message Detail Recording Call Management System Page D Page Page Direct Inward and Outward Dialing Data In/Voice Answer Data line circuit Data-line data module Do not disturb Page E Electromagnetic interference Expansion-port network Electronic tandem network Erasable programmable read-only memory Enhanced Private Switched Communications Services F Feature Access Code Facility-associated signaling Facsimile Federal Communications Commission Forced Entry of Account Codes Front-end processor G H See home numbering-plan area code (HNPA). I Page Page K L Local indirect neighbor link Local storage unit Leave Word Calling M Medium access Modular asynchronous data unit Page Page Page Mass storage system Mass storage/network control Modular trunk data module Maintenance tape processor N Page O P Page Page Processor Premises service consultant Postal Telephone and Telegraph Packet-switch public data network Positive temperature coefficient Q Quality Protection Plan Change Notice R See random-access memory (RAM). Robbed-bit signaling Page S Page Simple Network Management Protocol Switch Processing Element Service Profile Identifier Single-site management Station service Security-violation notification Step-by-step System Access and Administration T Trunk Answer from Any Station Telemetry asynchronous block serial Traveling class mark See time-division multiplexing (TDM). Time of da y Task-oriented protocol Technical Service Center U V W Waiting session accept Wireless Subscriber System Zero Code Suppression Z Page IN Index Numerics A Page Page B C Page Page D E F G H I L M N O P Q R S T U V W X

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