Lucent Technologies 8.2

DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506 Issue 1

April 2000

Features and technical reference

1277Call Detail Recording

■Transfer

If a user originates a call on an outgoing trunk and then transfers the call to

another extension, the originating extension is recorded as the calling party.

If a user receives a call on an incoming trunk and then transfers the call to

another extension, the extension that originally r ecei ve d the cal l is r ecorde d

as the dialed number.

If a user receives an intraswitch call and then transfers it to another

extension, the extension that originally received the call is recorded as the

dialed number.

If call splitting is active, when a user receives or origi na te s a tr unk call and

then transfers the call to another extension, two records are generated.

Intraswitch CDR records are generated for eac h call to or from an

intraswitch optioned extension. For example, Station A, which is

intraswitch optioned, calls Station B. Station A then transfers the call to

Station C. When either Station B or C drops, two CDR records with

Condition Code 0 are output: one for the A to B call, and the second for the

A to C call.

Intraswitch CDR transfer records are output when both the calling number

(originator) and dialed number (terminator) drop from the call. The

duration of the call is from the time the termin ator answers until both the

originator and terminator have dropped from the c all.

If ITCS is enabled and an incoming trunk call is transferred to a local

extension that is optioned for Intraswitch CDR, the call produces an

incoming trunk call record. It does not produce an Intraswitch record.

Users cannot dial an account code when transferring a call to another

extension, unless they have console permissions. However, a user

transferring a call to a trunk can dial an account code before dialing the

ARS or TAC.

■Trunk-to-Trunk Transfer

Although they are not really conference calls, Trunk-to-Trunk Transfer

connections are treated as such for CDR purposes. A separate CDR record

is generated for each trunk in the connection.

Unanswered Trunk Calls may or may not be recorded depending on

administration. You can administer each trunk group so that unanswered

calls are recorded if they remain unanswered for a specified period of time.

If Incoming Trunk Call Splitting is active, a trunk-to-trunk transfer

produces a record of the incoming call, and a record of the outgoing call.

The outgoing call record shows the duration fr om the time the call was