Lucent Technologies 8.2

DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506 Issue 1

April 2000

Features and technical reference

1144Attendant Features

Attendant Call Waiting

Attendant Call Waiting allows an attendant-originated or attendant-extended call

to a busy single-line telephone to wait at the called telephone so that the attendant

can handle other calls.

If you want the attendant to be able to send calls to bu sy single -lin e phones, s et the

Att. Call Waiting Indication field to Y on the Station screen for each single-line

phone.

When the single-line phone receives a waiting call, the phone user hears a

call-waiting signal. You can administer the number of bursts (1, 2, or 3) in the

call-waiting signal by changing the Attendan t Originated Calls field on the

Feature-Related System Parameters screen.

If the attendant activates Attendant Call Waiting, and the Timed Reminder on

Hold interval or the Return Call Timeout interval expires withou t the call being

answered, the call returns to the console. You can modify these intervals on the

Console Parameters screen.

Interactions

■Automatic Callback

Activating Automatic Callback at the called teleph one denies Attendant

Call Waiting.

■Call Coverage

Attendant Call Waiting calls redirect to coverage if the called phone has

Data Privacy or Data Restriction activated. If one of the se conditio ns exists ,

and you assign call coverage to a telephone, and the us er ac tivates Send All

Calls or coverage criteria is met, the call redirects to coverage.

— The Coverage Don’t Answe r interval specifies how long a call

remains directed to the called telephone be fore redirecting to

coverage. Attendant Call Waiting if applicable on the call, is ac tive

for the duration of the Don’t Answer interval only. At the end of this

interval, the call redirects to coverage.

— If the Return Call Timeout (Timed R eminder) interval expires before

the Don’t Answer interval expires, the call does not go to coverage,

but returns to an attendant console. If the Don’t An sw er interval

expires first, the call redirects to coverage, but can still return to the

console if a coverage point does not answer the call before the

Return Call Timeout.

— If the Station Hunting field is assigned and the called telephone is

busy, the call redirects to the Hunt To Station Assignment.