Lucent Technologies 8.2

DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506 Issue 1

April 2000

References

1610Basic DEFINITY ECS documents

Application-specific documents

These documents support specific DEFINITY applications.

ACD

DEFINITY Communications Systems G3 — Automatic Call Distribution

(ACD) Agent Instructions, 555-230-722, Issue 5

Provides information for use by agents after th ey h ave completed ACD training.

Includes descriptions of ACD features and the procedures for using them.

DEFINITY Communications Systems G3 — Automatic Call Distribution

(ACD) Supervisor Instructions, 555-230-724, Issue 4

Provides information for use by supervisors after they have completed ACD

training. Includes descriptions of ACD feature s and t he pr ocedure s for us ing t hem.

Console operations

The primary audience for these documents consists of attendant console users.

DEFINITY ECS Release 7 — Console Operations, 555-230-700, Issue 4

Provides operating instructions for the attendant console. Included are

descriptions of the console control keys and functions, call-handling procedures,

basic system troubleshooting information, and routine maintenance procedures.

DEFINITY ECS Release 7 — Console Operations Quick Reference,

555-230-890, Issue 3

Provides operating instructions for the attendant console. Included are

descriptions of the console control keys and functions, call-handling procedures,

basic system troubleshooting information, and routine maintenance procedures.

This document is availabe in languages other than English and can be ordered

from the BCS Publications Catalog web site.

Hospitality

DEFINITY ECS and Guestworks Release 8.2 — Hospitality Operations,

555-233-755, Issue 1

Provides step-by-step procedures for using the features available for the lodging

and health industries to improve their property management and to provide

assistance to their employees and clients. Includes detailed descriptions of repo rts.