Lucent Technologies 8.2 B

DEFINITY ECS Release 8.2

Administrator’s Guide

555-233-506 Issue 1

April 2000

Glossary and abbreviations

1618

Automatic Route Selection (ARS)

A feature that allows the system to automatically choose the least-cost way to send a toll call.

automatic trunk

A trunk that does not require addressing information because the destinati on is predetermined. A request for

service on the trunk, called a seizure, is sufficient to route the call. The normal destination of an automatic

trunk is the communications-system attendant group. Also called automatic incoming trunk and automatic tie

trunk.

AUX

auxiliary equipment

Equipment used for optional system features, such as Loudspeaker Paging and Music-on-Hold.

auxiliary trunk

A trunk used to connect auxiliary equipment, such as radio-paging equipment, to a communications system.

Aux-Work mode

A work mode in which agents are unavailable to receive ACD calls. Agents enter Aux-Work mode when

involved in non-ACD activities such as taking a break, going to lunch, or placing an outgoing ca l l.

AVD

AWOH

AWG

AWT

B8ZS

bandwidth

The difference, expressed in hertz, between the defined highest and lowest frequencies in a range.

barrier code

A security code used with the Remote Access feature to prevent unauthorized access to the system.

Basic Rate Interface (BRI)

A standard ISDN frame format that specifies the protocol used between two or more communications sys-

tems. BRI runs at 192 Mbps and provides two 64-kbps B-channels (voice and data) and one 16-kbps D-chan -

nel (signaling). The D-channel connects, monitors, and disconnects all calls. It also can carry low-speed

packet data at 9.6 kbps.

baud

A unit of transmission rate equal to the number of signal events per second. See also bit rate and bits per sec-

ond (bps).