Version
MGC WebCommander User’s Guide
Notice
Catalog No. DOC2136B Version
Proprietary and Confidential
Table of Contents
Table of Contents
Disconnecting Participants
Reservation Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page
A-12
Page
Table of Contents
viii
Introduction
About MGC WebCommander User’s Guide
•Chapter 2 - Connecting to WebCommander
Prerequisites
•Chapter 1 - Introduction
•Chapter 5 - Monitoring On Going Conferences
•Chapter 6 - Reservation Calendar
•Chapter 7 - Conference Types
•Chapter 8 – Meeting Rooms List
System Requirements
Conventions
The Internet Options - General window opens
Cookies
Enabling Cookies in Microsoft Internet Explorer
The Security Settings window opens
3.Click the Custom Level button
5.Click OK
6.Click OK
Connecting to WebCommander
Authentication
The Enter Network Password dialog box opens
3.Click OK
Page
The WebCommander Login window opens
•Several On Going conferences - The Meeting Director window listing the On Going conference list opens, enabling you to select the conference to monitor
•Calendar - for conference reservations
Main Menu
Main Menu Links
Chapter 3 - Main Menu
Menu Item
Menu Item
Configuration
The Configuration window opens
Database Selection
To select the database
Chapter 3 - Main Menu
Language Selection
1.In the Main Menu, click Language Selection
2.Click the required language button
The Welcome/Language Selection window opens
MGC WebCommander User’s Guide
Scroll bars
Resizing the Window Panes
Dragging the Browser pane edge Using the
New Meeting Window
Chapter 4 - New Meeting Window
Conference Details
Participants
Participants
Participants Lists Area
Directory Participants List
MGC WebCommander User’s Guide
Select PathNavigator or Polycom
Recent Participant List
To access the Recent List
Favorites Participant List
Participant Actions Area
Participant action buttons
Conference Details Area
MGC WebCommander User’s Guide
Conference Launch Options Area
Starting a New Meeting
3.Click the Start Immediately button
MGC Web Server and the MCU field is set to Auto in the Conference template, the system selects the MCU to run the conference according to the order in which they are defined in the MCU table or in the MCU list assigned to the logged in user. If no MCU is connected to the MGC Web Server, an appropriate error message is displayed
4-14
To send an E-mail
Sending an E-mailto Conference Participants
11.Click the Send button
•Participants with the same name, or
•Participants with the same ISDN phone numbers, or
Description
To resolve participant conflicts
Field/Option
Click to define a new participant
4-20
The Participant Dialog Page opens
2.Define the parameters as detailed in Table
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Table 4-3:Participant Dialog Page parameters
sip: user name@domain. Note that the SIP
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4.Click OK
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41 2 3 5
Scheduling a Conference
Chapter 4 - New Meeting Window
contains pre-definedparticipants, they are listed in the Conference Details pane
6.Define the following parameters
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Table 4-4:Start window parameters
7.Click OK
If the conference is started successfully on the MCU and the Meet Me Per Conference option is set for the conference, the system displays the dial-innumber that should be used by the conference participants, for ISDN/T1-CASand H.323 participants
Creating a Recurrent Reservation
To create a recurrent reservation
4-31
The Reservation Recurrence pane opens
3.Define the following parameters
4.Click OK
4-32
If the conference was started successfully on the MCU and the Meet Me Per Conference option is set for the conference, the system displays the dial-innumber that should be used by the conference participants, for ISDN/T1-CASand H.323 participants
a.If not all the reservations are successfully scheduled on the MCU, a dialog box appears requesting whether to list the unscheduled conferences
When an E-mailis sent to participants, you can include a ViaVideo and vCalender/iCalender format attachments for more information, see “Sending an E-mailto Conference Participants” on page 4-14by selecting the appropriate check boxes. With recurrent reservations the e- mail states the number of recurrent reservations and the recurrence pattern monthly, weekly, daily
Reservation
The Conference Reservation window opens
MGC WebCommander User’s Guide
3.Click the Send E-mail link
4-37
Chapter 4 - New Meeting Window
5.Click OK, to send the E-mail
4-38
Dialing into the Conference
Defined ISDN Participants Dial-in
To display the list of On Going conferences
Defined H.323 Participants Dial-in
SIP Connections
SIP UA
DNS server
For example, EQ1sales12345
Dial-in Scenario—SIPEnvironment
4-42
For example, the MCU dials: endpoint1@polycom.com
IP participant PBX switch ISDN participant
Mixed Environments Conference Scenario
4-44
SIP Proxy SIP UA Gatekeeper MCU media mixer
Monitoring an On Going Conference
General Monitoring
Chapter 5 - Monitoring an On Going Conference
Meeting Director Module
The Meeting Director Pane
Page
—Click OK
Conference
Conference Icons and Indications
Button
Description
Indication
Modify Conference General Information - Opens the
5-10
Button
Description
Indication
Participant Icons and Indications
Participant Icons
5-12
Icon
Description
Description
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Icon
Connection Status Icons
5-14
Status Icon
Description
The connection is problematic
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Audio Connection Status Icons
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5-17
participant and the MCU
Video Status Icons
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5-19
green
Q&A Buttons
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Button
Menu Function
Connection Type Icons
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Description
5-22
Status Icon
5-23
To sort the Participant Properties
Sorting Participant Properties
Secure Conference Mode
Secure Conference Mode
Indicates the conference is in
Terminate button
ToolTips
Connected video status indication
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Table 5-8:ToolTip options
ToolTip
Indicates
Description
General Conference Information
Status Field
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Table 5-9:Conference Status Information
The Video Layout Pane
•Personal Layout requires the Video+ card
Hide/Show Video Layout Pane
5-31
To hide the Video Layout pane
To show the Video Layout pane
Operations Performed during On Going Conferences
Operations performed during Video conferences
Operations performed during Audio conferences
Selecting Options
Toolbar buttons
MGC WebCommander User’s Guide
5-37
Viewing Conference Numeric ID
Connecting Dial-outParticipants
To connect the participant
Disconnecting Participants
To disconnect the participant
Reconnecting Participants
To reconnect a disconnected participant
MGC WebCommander User’s Guide
5-41
Adding Participants to the Conference
To add a participant to the On Going conference
The Add Participant window opens, letting you select the Participant templates from the list
The Filter window opens
5.Select the check box next to the name of the participant to add to the conference. You can add several participants in one operation by selecting their check boxes
Director toolbar
5-47
MGC WebCommander User’s Guide
Page window opens
For users with the View Mode: Administrator permission, the Participant Properties – Basic window opens
5.Click OK
Page
2b. In the Interface Type list, select T1-CAS
3.In the Connection Type list, select Dial-out
Viewing the Participant Properties
To view the participant properties
Modifying the Participant Properties
To modify the name of a participant
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MGC WebCommander User’s Guide
The Participant Dialog Page opens
To view the Participant Properties
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To designate a participant as VIP
Chapter 5 - Monitoring an On Going Conference
5-58
VIP Participant
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Using DTMF Code during the On Going conference
Designating a Participant as the Chairperson
A confirmation message opens
Muting/Unmuting a Participant
To mute/unmute the participant’s audio channel
To Mute/Unmute the participant’s video channel
Broadcasting Listening VolumeVolume Spin Arrows
To lock a conference
To unlock a conference
Page
MGC WebCommander User’s Guide
5-67
•Each Remark is limited to 300 characters
Click Add Remark
5-68
Conference User
The Change Password window opens
Changing the Duration of a Conference
To change the conference duration
5-71
MGC WebCommander User’s Guide
The End Time window opens
To extend the conference duration
Terminating a Conference
To terminate a conference
Selecting the Video Layout
2.Point to the icon with the number of video windows to be displayed on the screen
Classic Mode
Quad Views mode
Classic mode Quad Views mode Software mode 3
Classic mode
Auto Layout
Number of
Video
Available Layouts
Layout selected by the system
To enable the Auto Layout mode
Auto Layout is active Layout selection disabled
Selecting a Personal Layout
5-79
The selected layout appears in the Video pane
Video Forcing
To video force
To cancel the video forcing
To set a window to appear as a black screen
To force a participant’s layout
Select the pin to unforce the participant
MGC WebCommander User’s Guide
5-85
Endpoint’s Visual Conference Indications
Event
Icon
Text Indication
Enabling Visual Indications
5-87
Visual Effects
To modify the Background color
To modify the Layout Border color
To modify the Speaker Indication color
Using Chat Messaging
To Chat
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Chapter 5 - Monitoring an On Going Conference
Moderator
Chat
5-93
Enabling the Chat option
MGC WebCommander User’s Guide
Controlling the Lecture Mode
Presentation Mode guidelines
Page
The Lecture mode window opens
To disable the Lecture Mode or Presentation Mode
is enabled for the conference
Indicates the participant
is the Lecturer
Blocking/Unblocking the Audio Transmission
The Exclusive Speaker window opens
Exclusive Speaker
To set a Participant as an Exclusive Speaker
3.Click OK
To release a conference placed On Hold
Placing the Conference On Hold
To place a conference On Hold
Managing a Q&A Session
Enabling Q&A Options
Controlling Q&A Queues with the Q&A list buttons
5-102
Adding a Participant to the Q&A Queue
—Move Participant to Last Position in Q&Abutton
on the Q&A toolbar, click
Letting the participant ask a question
Clearing all participants from the Q&A queue
To setup a Voting session
Managing a Voting/Polling Session
The Voting window opens
To start a Voting session
To cancel the voting session
To conclude the voting session
To send voting results by E-mail
Mute “Meet Me” Parties
To mute “Meet Me” Parties
Participant/Chairperson Operations via DTMF Codes
Unsecure Conference - To cancel the secure
Increase my broadcasting volume - To
Decrease my broadcasting volume - To
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DTMF Function
5-114
DTMF Function
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DTMF Function
Request DTMF Help Menu
Page
IVR Message
Changing the Conference Password
User Action
Chairperson Initiated Blast Dial-out
Securing the Conference
Roll Call
Default
Operation
Description
5-122
Roll Call
To access the Reservation Calendar
Reservation Calendar
WebCommander site, the Monthly view is displayed
•Click the Reservation name link
Viewing the Reservation Properties
To view the Properties of a Calendar Reservation
Saves changes and
closes the Meeting
Reservation
screen
Changing Conference Parameters
E-mailUpdate after a Reservation Change
Adding Participants to the Conference Reservation
Reservation
2.Double-clickany existing reservation link
The Conference Reservation window opens
3.Click the Send E-mail link
5.Click OK, to send the E-mail
6.The Send E-mail dialog box opens
Chapter 6 - Reservation Calendar
Viewing the Properties of a Protected Reservation
To view the properties of a protected conference
To view a specific conference reservation
Additional Calendar Views
To change the view of the reservation calendar
MGC WebCommander User’s Guide
6-11
The Calendar Preferences window opens
Customizing Background View Colors
To select the week start day
Conference Types
Conference Scheduling Methods
Scheduled Conferences
On Going Conferences
Reservations
On-demandConferences Reservation-lessConferencing
Ad Hoc Conferencing
Meeting Rooms
Conference Types
Entry Queue
Participant Roles
Dial-InParticipants
Participant Connection to the Conference
Dial-outParticipants
Entry Queue
Conference Access for Dial-inParticipants
Conference IVR
When the Entry Queue Access option is designated for an Audio Only or Video conference, all the participants connecting to that conference follow a two-stageprocess
9251222 Network
9 1 2 2
IP Endpoint
Entry Queue Access can be defined for
•A Standard conference with or without IVR service
In the system, such a conference may be defined as
Such a conference may be defined as
7-16
Attended/Unattended Conferences
Dial-outParticipants Access
7-17
Participants Queue
Operator Assisted Conference
7-18
Greet and Guide conference Welcome Queue
Unattended Conference
Conference Media Settings
Media
Conf Type
Network
7-20
Video
Audio Only Conference Types
Video Conference Types
Highest Common Mechanism
Additional Video Conference Settings
Lecture Mode
7-25
Defined Conference
Minimum Participant Line Rate Necessary for Video
•Selection of the conference lecturer
•Disconnect participants
FECC/LSD Guidelines
•Welcome No Wait conference
•Attended Wait conference
Large Video Switching Conferences
Greet and Guide Conferences
•File transfer to all conference participants
•Graphics - for standard graphics
Limitations
ISDN IP
Polycom Visual Concert FX
7-34
Duo Video
Media Options for Video Session Type
7-35
Media
Video
Configuration
7-37
Available
Functionality
Audio+
•Standard - with Meet-Meper Conference
MGC WebCommander User’s Guide
7-40
Meeting Rooms List
Chapter 8 - Meeting Rooms List
Viewing the Meeting Rooms List
Table 8-1:Meeting Room Types and Icons
The Meeting Room Properties window opens
Viewing the Properties of a Meeting Room
To view the properties of a Meeting Room
Viewing the Properties of a Specific Meeting Room
To view the properties of a specific Meeting Room
The following window opens
Chapter 8 - Meeting Rooms List
Conference Templates – Partial View Mode
Defining a New Video Conference Template
To define a new video conference template
The Conference Templates window opens
List of Conference
templates assigned
Conference Template
The Conference Properties - Basic window opens
Conf. Entry
Option
Description
Duration
Option
Description
End Time Alert
Option
Description
Line Rate con’t
Option
Description
G.711
Option
Description
9-10
Option
Description
Option
Description
9-11
Video Streams IN
8.Select the appropriate Video Layout
9-13
Automatic
9.Click OK
Quad Mode CP
9-15
Number of Video
Selected Layout for
the participant will be viewed in the selected window by all the participants when the conference starts
Conference Template Menus
Conference menu
Option
Description
9-18
Table 9-6:Conference Menu Options
Option
Description
Conference Templates Menu
9-19
Participant Template Menu
Option
Description
9-20
Table 9-8:Participant Templates Options
Defining an Audio Only Conference Template
To define an Audio Only conference template
The Conference Templates window opens
List of Conference templates
Conference
assigned to selected Group
The Conference Properties - Basic window opens
Option
Description
9-24
The Conference Properties - Advanced window opens
Option
Description
9-25
Option
Description
9-26
Duration
End Time Alert
9-28
To define a new Conference template
Conference Templates – Full Parameters View
Defining a New Conference Template
The Conference Templates window opens
—Define a new Conference template
Icon
Description
10-3
Embedded - Audio Only participant
Defining a New Video Conference
To define a new conference template
Option
Description
10-5
Option
Description
10-6
Table 10-2:General Conference Parameters
Option
Description
10-7
Table 10-2:General Conference Parameters
Option
Description
10-8
Table 10-2:General Conference Parameters
Option
Description
10-9
Continuous Presence CP - A Continuous
Option
Description
10-10
Table 10-2:General Conference Parameters
Table 10-3:Basic Conference Parameters
Option
Description
10-12
Transcoding and Continuous Presence - the line
Option
Description
10-13
Table 10-3:Basic Conference Parameters
Option
Description
10-14
Table 10-3:Basic Conference Parameters
Option
Description
10-15
Table 10-3:Basic Conference Parameters
Presentation Mode
Option
Description
10-16
Option
Description
10-17
Table 10-3:Basic Conference Parameters
Option
Description
10-18
Notes
Option
Description
10-19
Table 10-3:Basic Conference Parameters
Option
Description
10-20
Table 10-3:Basic Conference Parameters
Option
Description
10-21
Select either 50 Fields PAL or 60 Fields NTSC
Limitations
Option
Description
10-22
People and Content V0 - Polycom proprietary
Option
Description
10-23
Option
Description
10-24
Table 10-3:Basic Conference Parameters
Option
Description
10-25
Table 10-3:Basic Conference Parameters
Option
Description
10-26
Table 10-3:Basic Conference Parameters
Option
Description
10-27
Table 10-3:Basic Conference Parameters
Option
Description
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Table 10-3:Basic Conference Parameters
Option
Description
10-29
Table 10-3:Basic Conference Parameters
Option
Description
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Table 10-3:Basic Conference Parameters
Option
Description
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Table 10-4:Advanced Conference Parameters
Option
Description
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Table 10-4:Advanced Conference Parameters
Option
Description
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Table 10-4:Advanced Conference Parameters
Option
Description
10-34
Table 10-4:Advanced Conference Parameters
Option
Description
10-35
Table 10-4:Advanced Conference Parameters
Option
Description
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Table 10-4:Advanced Conference Parameters
Option
Description
10-37
Table 10-4:Advanced Conference Parameters
Option
Description
10-38
Table 10-4:Advanced Conference Parameters
In this window you assign dial-innumbers to the conference. Callers wishing to participate in such a conference must dial one of the dial-innumbers, and will be automatically connected to the appropriate conference. The conference participants do not have to be defined prior or during the conference settings – they are automatically detected and are assigned the conference parameters. Using this mode, any participant who dials the conference number can connect to the conference until all the MCU resources are utilized, or the maximum number of participants is reached
Table 10-5:Meet Me Per Conference Parameters
Table 10-6:Meet Me Per Conference Phone Numbers
11.Select the appropriate Video Layout
10-43
Auto Layout
Classic mode Quad Views mode Software mode 3
Classic mode
4 Classic mode Quad Views mode Software mode 5+
Classic mode Quad Views mode
Number of
The Visual Effects are disabled if a Video+ card is not installed on your MGC unit
Background color
Layout Border
Speaker Indication
The Color dialog box opens
The Color dialog box appears
10-50
The Conference Properties - Recorder window opens
26.Click the Recording tab
27.From the Conference menu, click Start Immediately to start the conference, click Start At to start the conference at a later time, or from the Conference Templates menu click Save to save it in the database for future use
Conference Menu
Option
Description
10-53
Table 10-11:Conference Menu Options
Option
Description
10-54
Meeting Template and choose the
Conference Templates Menu
10-55
Participant Template Menu
Defining a New Audio Only Conference
Audio+ card is installed in your MGC unit
10-58
Name
10-59
Meet Me Per
10-60
Entry Queue
10-61
Numeric ID
10-62
Conference
Option
Description
10-63
Table 10-15:Audio Only–AdvancedConference Options
Option
Description
10-64
Table 10-15:Audio Only–AdvancedConference Options
Option
Description
10-65
Table 10-15:Audio Only–AdvancedConference Options
Option
Description
10-66
Table 10-15:Audio Only–AdvancedConference Options
Option
Description
10-67
Table 10-15:Audio Only–AdvancedConference Options
Option
Description
10-68
Table 10-15:Audio Only–AdvancedConference Options
4.Click the Meet Me Per Conf tab
Option
Description
10-69
The Meet Me Per Conference option allows participants to connect to a conference by simply dialing a pre-definedconference number
Meeting Room
If no dial-innumber is defined, the system allocates the dial-innumber according to the settings in the Web Configuration dialog box in the MGC Web Server Manager application
Table 10-17:Meet Me Per Conference Phone Numbers
10-74
8.Click the Recording tab
The Conference Properties - Recorder window opens
To start the conference immediately
10-75
2.Click OK
Adding Participants to Conference Templates
The Add Participants window opens
The following search criteria can be used
Conference Templates List window
A linked Audio Only participant
A linked Video participant
An embedded Audio Only participant
Modifying the Properties of a Linked Participant
The Participant Properties - Basic window opens
1.Display the Conference template properties
4.Define the participant properties as described in Chapter 11, “Defining a New Participant” on page
Deleting a Participant from a Conference Template
To delete a participant
MGC WebCommander User’s Guide
The Participant template opens
A confirmation dialog box opens
10-85
To delete the current Conference template
10-86
A confirmation window appears
Modifying a Conference Template
To modify a conference template
10-89
10-90
Embedded Participant
Managing Participant Templates
Linked Participant
Participant Templates
To open the Participant templates window
The Participant Templates window opens
The Group to which the
The Participants
participant is assigned
Defining a New Participant
Defining a Participant Template in the Database
The Participant Properties - Basic window opens
Name
E-mail
11-8
Defining ISDN, ATM, or MPI Video Participants
To define ISDN/ATM/MPI video participants
11-9
Party Phones
11-10
Participant User
11-11
Meet Me Per
Chapter 11 - Managing Participant Templates
2.Click the Advanced tab
11-12
11-13
Aggregation
11-14
Video Protocol
Service Name
11-15
• Off - disables encryption
11-16
11-17
Restrict Only
Chapter 11 - Managing Participant Templates
Defining H.323 Video and SIP Audio Participants
11-18
11-19
Connection
Alias Name
sip: user name@domain. Note that the SIP
11-20
11-21
Address Type
Service Name
11-22
11-23
Option
Description
Notes
11-24
Enhanced Video
11-25
To define the QoS
Quality of Service Parameters
From Service recommended - Takes the QoS
The Participant QoS window opens
11-26
Option
11-27
Audio
Saving the Participant Template
Defining Audio Only Participants
To save the Participant template
To defining an Audio Only participant
5.Click the Advanced tab
Service Name
11-30
7.To save the Participant template, refer to page
11-31
Field
Description
Advanced T1-CASParticipant Window
11-32
3.Save the participant template
11-33
Option
Description
Deleting a Participant from the Database
To delete the participant from the database
The Participants Properties window opens
The following confirmation box opens
1.Open the Participant Templates window
4.Modify the desired parameters
MGC WebCommander User’s Guide
11-37
11-38
Chapter 11 - Managing Participant Templates
Appendix A: Default Templates
•COP Default_COP •Video Default_Video
•Audio Default-Audio
•Video Switching Video-Switch
Parameter
Value
General
Basic
Advanced
Parameter
Value
Meet Me Per Conf
Parameter
Value
Parameter
Value
Video Layout
Recording
Page
Advanced
Parameter
Value
Meet Me Per Conf
Parameter
Value
Page
A-10
A-11
A-12
A-13
A-14
Parameter
Value
Meet Me Per Conf
A-15
A-16
A-17
A-18
Parameter
Value
Meet Me Per Conf
A-19
Appendix A: Default Templates
A-20
Software mode
Quad Views mode
Software mode