Polycom 8 manual Entry Queue Access

MGC WebCommander User’s Guide

Entry Queue Access

When the Entry Queue Access option is designated for an Audio Only or Video conference, all the participants connecting to that conference follow a two-stage process:

1.First they connect to an Entry Queue, where they are routed to their conference in one of two ways:

—According to the Numeric ID (NID) or the conference/chairperson password they enter

or

—Wait for the Operator’s assistance. The Entry Queue Service is set to attended mode (On hold for Operator assistance) - This option is available only for conferences managed by MGC Manager operators

2.Participants are moved to the conference and connect to the conference in one of the following ways:

—Directly, without any additional operation from the participant’s endpoint.

—The participant enters the conference IVR queue where she or he is prompted for the conference entry password and/or chairperson password and additional information. Once the correct information is provided by the participant, she or he is admitted to the conference.

—Wait for the Operator’s assistance. The IVR Service assigned to the conference is set to attended mode (On hold for Operator assistance).

Using an Entry Queue minimizes the number of dial-in numbers that are required for the MGC unit to handle conferences and dial-in participants. In addition, it enables service providers to advertise their services with one or two telephone numbers that can be used for all the conferences (for example, 1-800-POLYCOM).

The Entry Queue is defined separately in the MGC Manager application, and for each Audio Only conference or Video conference you select whether it is accessed via an Entry Queue and /or IVR Service depending on your configuration.

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