Polycom 8 manual Entry Queue Access can be defined for

Chapter 7 - Conference Types

Entry Queue Access can be defined for:

•A Standard conference with or without IVR service

•A Meeting Room with or without IVR service

Video conferences that are accessed from an Entry Queue must have the same video, audio algorithm and line rate properties as defined for the Entry Queue used for accessing these conferences.

Conference IVR Access

Participants dial the conference dial-in numbers and are connected to the IVR queue of the conference, where they have to enter the conference password and other personal information, using touch-tone codes as input to menu driven scripts and voice prompts that are part of the Interactive Voice Response (IVR) Service. Once the correct information is entered, the participants are connected to the conference.

MCU

	2
IP Endpoint	5
	1
	2
	2
	2
	9251222 Network
ISDN/PSTN	3
Endpoint
	2
	2
	1
	5
	2
	9

ISDN/PSTN	IP Network Service
Endpoint
	Prefix - 925

Conference1

Numeric ID: 1222

Password: 34567

Conference2

Numeric ID: 1223

Password: 71356

Figure 7-3: Conference Access via IVR Queue

In Figure 7-3, a dial-in number is assigned to each conference. In addition, an IVR Service is also assigned to the conference. When the callers dial in, they are routed to the appropriate conference according to the dial-in number they have entered. Once they reach the conference, they enter the conference IVR

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