Polycom 8 manual Ivr

Chapter 7 - Conference Types

In addition, an IVR Service may be assigned to the conferences accessed from the Entry Queue.

MCU

	9
IP Endpoint	2
	5
	1
	2
	2
	2

9251222 Network

ISDN/PSTN		2
Endpoint
		2
		2
		1
		5
	2
	9

Conference1

Numeric ID: 1234

Password: 34567

1234

1234

1300

Numeric ID: 1222

ISDN/PSTN	IP Network Service
Endpoint
	Prefix - 925

Conference2

Numeric ID: 1300

Password: 71356

Figure 7-1: Conference Access via Entry Queue using Numeric ID and Conference

IVR

As shown in Figure 7-1, one or several dial-in numbers are allocated to an Entry Queue. In addition, a numeric ID is assigned to each conference and a conference password and chairperson password may be defined. The dial-in number (which is usually the same for all participants regardless of the conference they attend), and the appropriate conference numeric IDs are communicated to conference participants. When participants dial-in using the number communicated to them, they connect to the Entry Queue where they are requested to enter the appropriate conference Numeric ID. According to this conference ID, participants are routed to the appropriate conference.

When an IVR Service is assigned to the conference, participants are guided to the conference by voice prompts to use DTMF codes and are requested to enter the required (conference/chairperson) password. They can also be prompted for additional information such as their billing code.

7-11