Polycom 8 manual Entry Queue

MGC WebCommander User’s Guide

Entry Queue

An Entry Queue is a special routing lobby to which one or several dial-in numbers are assigned. A different Entry Queue may be defined for Video and for Audio Only participants, or the same Video Entry Queue may be used by all participants provided that the audio algorithm is set to G.711 (telephone standard). When Audio Only participants connect to the Entry Queue, they interact with the system using touch-tone signals (DTMF codes) on their telephone device and are guided to the conference via the audio prompts menu.

You can select the routing method for the Entry Queue; according to conference Numeric ID or the conference/chairperson password. This resolves compatibility issues with previous versions. These settings are based on system.cfg settings in the MGC manager, for more information refer to the MGC Manager documentation.

When video participants connect to the Entry Queue, they hear the same voice prompts as the audio only participants and they also view a video slide. Video participants interact with the system using their DTMF input device - usually the endpoint’s remote control. Both audio and video participants join the conference when they enter the appropriate conference numeric ID/ password. The Entry Queue remains in a passive state when no participants are in the queue, but is automatically activated when a participant dials the Entry Queue number.

•The Entry Queue routing method (either using the conference numeric ID or password) is set by a flag in the system.cfg. For more details on the system configuration file, see the MGC Administrator’s Guide, Chapter 5, “Edit system.cfg”.

•To use the Entry Queue without using video resources for video connections, set the Entry Queue to Video Switching and define the target video conference with the same video settings as the Entry Queue.

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