Polycom 8 manual Greet and Guide conference Welcome Queue, Unattended Conference

MGC WebCommander User’s Guide

Greet and Guide conference (Welcome Queue)

Greet and Guide Video conferences (with an AV Message Service assigned to them) can either run unattended, or may be managed by an Operator. However, because no IVR Service is available, the participants or the meeting organizer cannot control the conference from their endpoint.

For a detailed description, see the MGC Manager User’s Guide Volume II, Chapter 3.

Unattended Conference

An unattended conference is usually a reservation-less conference that is started by participants who dial-in and enter a password. This type of conference is set up once, to be activated by the participants when required. Although an Operator is not needed for this conference, one can be on hand. In an unattended conference, it is the conference Chairperson who controls all features and functions of the conference either via the touch-tone telephone, another DTMF input device or via the Internet. Conference participants may perform simple operations (such as muting or unmuting their line or modifying their volume) from their touch-tone telephone or DTMF input device. Actions that can be performed by the participants or the Chairperson, are defined in the IVR Service that is assigned to that conference. This type of configuration requires the installation of the Audio+ card in the MCU.

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