Chapter 5 - Monitoring an On Going Conference
Request DTMF Help Menu
A participant in an On Going conference can request a playback of the list of all available operation and their assigned DTMF codes that can be performed during an On Going conference.
The IVR Message Service can be configured to play the list of operations and their respective DTMF Codes to participants requesting it. The playback can be initiated by participants or the chairperson any time during the conference by pressing the appropriate DTMF code. The playback can be stopped anytime. This help menu is recorded by the conference provider as a voice massage and is configured as any other voice message in the system.
Participants accessing conferences have different permissions chairperson or ordinary and different states resulting in 4 possible types of Help Menus:
•Participant menu – for ordinary participants
•Chairperson menu - for the chairperson
•Voting menu – for the participant controlling the voting session
•Invite menu – for the participant requesting invitees to the conference (during an invite session)
