Polycom 8 manual General Monitoring, Monitoring an On Going Conference

Chapter 5 - Monitoring an On Going Conference

In all conferences, you may connect and disconnect participants, mute and unmute the participant’s audio channel, change the participant’s audio volume, add new participants to the conference, extend the conference duration, terminate the conference before its scheduled time and lock the conference to dial-in participants.

General Monitoring

You can monitor a conference to keep track of its participants and its progress. When monitoring a conference, you can check whether all its participants are correctly connected and whether errors and faults have occurred.

Participants in attended conferences (conferences in which the IVR Service is enabled) can be in one of the following stages: Greeting (Welcome), Attended, On Hold and conferencing. However, these conferences can only be monitored by the WebCommander. Control of Attended conferences is only possible from the MGC Manager application.

In an IVR-enabled conference, the participant is guided to the conference using voice prompts menu and DTMF input from the participant endpoint. The connection is automated, but an Operator can be at hand to assist the participants. In Greet and Guide or IVR-enabled conferences set as attended with Operator assistance, the operator controls the participant connection to the endpoint and can only do so from the MGC Manager application.

In IVR enabled conferences (unattended) the participant can be in one of the following stages:

•The Greeting stage - The participant connects to the Entry Queue or conference and views a video slide and hears a welcome message. Participants are guided through the connection process and connect automatically to the conference.

•On Hold stage - The participant is placed on hold where he or she hears music. In video conferences, the participant may view a slide (identical to the slide shown in the welcome queue) if one is configured in the IVR/ Entry Queue Service. The operator or chairperson cancels the On Hold state, to that the participants can hear and see conference participants.

•Conferencing stage - the participant is connected to the On Going conference.

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