Chapter 5 - Monitoring an On Going Conference
Managing a Q&A Session
The Q&A session organizes participant's questions or comments during an On Going conference.
When a participant wants to ask a question or comment on the subject being discussed, the participant presses the appropriate DTMF code on the touch- tone telephone. (The DTMF code is defined in the IVR Message Services (created in the MGC Manager application). Participants are placed in the Q&A queue in the order they have requested to ask a question.
Once in the queue, the conference moderator selects the next participant in line to ask a question.
The conference moderator can stop the questioner any time during his/her question and/or end the current Q&A session from the WebCommander, or when the chairperson enters the appropriate DTMF codes from his/her endpoint.
Enabling Q&A Options
Q&A buttons must be activated in the MGC Web Server Manager Permission Properties - Setting2 tab. In the Web Server Manager three Q&A checkboxes can be selected, each enabling different Q&A buttons during a Q&A session.
Controlling Q&A Queues with the Q&A list buttons
In the Q&A column of the Q&A list, all the Q&A buttons are now displayed simultaneously for each participant waiting in the queue, facilitating the selection of the different Q&A queue functions. In addition, the participant
