Polycom 8 manual Participant Icons and Indications

MGC WebCommander User’s Guide

Participant Icons and Indications

Conference participants can have different roles: a standard participant, a chairperson, or an operator.

•Standard participants take part in the conference. They perform operations via their telephone using the touch-tone signals (DTMF codes). They can control their broadcasting and listening volume, mute or unmute their line, request operator’s assistance, invite new participants to the conference, vote and ask questions. The operations that they can perform are defined in the DTMF table. In some cases, they can have the same privileges as the chairperson.

•The chairperson takes part in the conference. He/she is usually the meeting organizer. The chairperson interacts with other participants in the same conference, and can control the conference in which he/she participates via a Web browser or using the DTMF codes. The chairperson can perform all the functions that a standard participant can but has additional privileges. He/she can start a voting session, grant the floor to participants who wish to ask questions, mute and unmute participants, connect and disconnect participants, define a participant as the conference speaker while muting all other participants and place participants on hold. Some of these functions can be performed only via the Web browser. The operations that can be performed by the chairperson using the DTMF codes are determined in the IVR Service.

•The operator can perform all chairperson functions plus additional operator-specific functions. He/she can control and monitor all On Going conferences simultaneously as well as perform general configuration and maintenance operations. The operator does not have to be part of a conference in order to control it. During On Going conferences, the operator can move participants from one conference to another, assist participants who need help and terminate the conference before its scheduled time and join the conference. In addition, he/she can identify participants as VIP, thus enabling to move them up or down in the Q&A queue, and to give them special attention. The operator performs all operations and activities via the MGC Manager or the MGC WebCommander.

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