Polycom 8 manual Attended/Unattended Conferences, Dial-out Participants Access

MGC WebCommander User’s Guide

Dial-out Participants Access

In video conferences or unattended Audio Only conferences with no IVR service assigned to them, a dial-out participant is connected directly to the conference without going through an Entry Queue or an IVR Queue. In IVR-enabled Audio Only and Video conferences or in conferences designated as Entry Queue Access, dial-out participants enter the Entry Queue and/or conference IVR queue where they may be requested to enter the conference password or any digit to confirm the connection. they can also be connected directly, without any input from their part.

Attended/Unattended Conferences

Audio Only and Video conferences with VoicePlus capabilities can be managed by an Operator who takes an active part in the conference or run unattended in which the participants manage the conference themselves with the meeting organizer optionally having additional privileges.

Unattended Conferencing is the mode supported with the MGC WebCommander attended Conferencing should be managed via the MGC Manager application. In IVR-enabled conferences, the participants or meeting organizer can control certain aspects of the conference. Operator assistance is available upon request for the conference (the operator can join the conference as a participant).

If the Entry Queue Service assigned to the Entry Queue used for conference access is set to attended mode (On hold for Operator Assistance), when the participants connect to the Entry Queue, they are automatically moved to the Participants Queue where they wait for the operator to connect them to the conference.

In the same way, an IVR Service may be configured to attended mode, hence all participants connecting to the conference are automatically moved to the Participants Queue, where they wait for the operator to connect them to the conference. Usually, the attended mode is configured either at the Entry Queue level or the conference level but not for both.

All conferences can be set as unattended or attended. The initial setting is done in the definition of the Entry Queue Service and the IVR Service, by checking or clearing the selection of “On Hold for Operator Assistance” in the Welcome Message dialog box. Conferences managed via the MGC WebCommander should only be set to the Unattended mode.

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