Polycom 8 manual Conference Access for Dial-in Participants, Conference IVR, Entry Queue

Chapter 7 - Conference Types

Conference Access for Dial-in Participants

Aconference can be accessed by dial-in participants via Entry Queue, conference IVR queue or directly.

Conference IVR

Interactive Voice Response (IVR) is an application that allows callers to communicate with the conferencing system over the DTMF input device such as telephone (audio participants) or the endpoint’s remote control (video). It automates the connection to the conference and enables various requests during the On Going conference.

In all Audio and Video conferences, the IVR Service must be assigned to the conference to enable the DTMF code input by the participant and chairperson.

Different IVR Services can be created, allowing customization of the menu-driven scripts and voice prompts to meet different needs. The IVR Services are assigned at the conference level, and different conferences may use different IVR Services, or the same IVR service can be used for all conferences.

In IVR-enabled conferences, the caller enters the conference IVR queue as part of the connection process. This ensures that only authorized callers join the conference. Participants can request the Operator’s help while waiting in the conference IVR queue or during the On Going conference. The operator can join the conference and personal assistance can be provided only from the MGC Manager. The IVR Service also enables the participants and the conference chairperson to perform various operations via their touch tone telephone keypad during the On Going conference.

Entry Queue

Entry Queue is a call routing method in which all participants dial the same dial-in number and then they are routed to the appropriate conference according to the conference Numeric ID or the conference/chairperson password. Callers are guided to the conference using menu-driven scripts that are part of the Entry Queue Service. The user inputs touch-tone signals in response to voice prompts. The Entry Queue Service is a subset of the IVR Service and behaves in the same way.

IVR-enabled conferences and conferences accessed via the Entry Queue require the installation of the Audio+ card in the MCU.

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