Intel 386 manual Customer Support, Intels Complete Support Solution Worldwide

CUSTOMER SUPPORT

INTEL'S COMPLETE SUPPORT SOLUTION WORLDWIDE

Customer Support is Intel's complete support service that provides Intel customers with hardware support, software support, customer training, consulting services and network management services. For detailed infor- mation contact your local sales offices.

After a customer purchases any system hardware or software product, service and support become major factors in determining whether that product will continue to meet a customer's expectations. Such support requires an international support organization and a breadth of programs to meet a variety of customer needs. As you might expect, Intel's customer support is extensive. It can start with assistance during your development effort to network management. 100 Intel sales and service offices are located worldwide-in the U.S., Canada, Europe and the Far East. So wherever you're using Intel technology, our professional staff is within close reach.

HARDWARE SUPPORT SERVICES

Intel's hardware maintenance service, starting with complete on-site installation will boost your productivity from the start and keep you running at maximum efficiency. Support for system or board level products can be tailored to match your needs, from complete on-site repair and maintenance support to economical carry-in or mail-in factory service.

Intel can provide support service for not only Intel systems and emulators, but also support for equipment in your development lab or provide service on your product to your end-user/customer.

SOFTWARE SUPPORT SERVICES

Software products are supported by our Technical Information Service (TIPS) that has a special toll free number to provide you with direct, ready information on known, documented problems and deficiencies, as well as work-arounds, patches and other solutions.

Intel's software support consists of two levels of contracts. Standard support includes TIPS (Technical Infor- mation Phone Service), updates and subscription service (product-specific troubleshooting guides and COMMENTS Magazine). Basic support consists of updates and the subscription service. Contracts are sold in environments which represent product groupings (e.g., iRMX® environment).

NETWORK SERVICE AND SUPPORT

Today's broad spectrum of powerful networking capabilities are only as good as the customer support provided by the vendor. Intel offers network services and support structured to meet a wide variety of end-user comput- ing needs. From a ground up design of your network's physical and logical design to implementation, installa- tion and network wide maintenance. From software products to turn-key system solutions; Intel offers the customer a· complete networked solution. With over 10 years of network experience in both the commercial and Government arena; network products, services and support from Intel provide you the most optimized network offering in the industry.

CONSULTING SERVICES

Intel provides field system engineering consulting services for any phase of your development or application effort. You can use our system engineers in a variety of ways ranging from assistance in using a new product, developing an application, personalizing training and customizing an Intel product to providing technical and management consulting. Systems Engineers are well versed in technical areas such as microcommunications, real-time applications, embedded microcontrollers, and network services. You know your application needs; we know our products. Working together we can help you get a successful product to market in the least possible time.

CUSTOMER TRAINING

Intel offers a wide range of instructional programs covering various aspects of system design and implementa- tion. In just three to ten days a limited number of individuals learn more in a single workshop than in weeks of self-study. For optimum convenience, workshops are scheduled regularly at Training Centers worldwide or we can take our workshops to you for on-site instruction. Covering a wide variety of topics, Intel's major course categories include: architecture and assembly language, programming and operating systems, BlTBUS'M and LAN applications.

CG/CUSTSUPP/112890