CUSTOMER SUPPORT
INTEL'S COMPLETE SUPPORT SOLUTION WORLDWIDE
Customer Support
is
Intel's complete support service that provides Intel customers with hardware support,
software support, customer training, consulting services and network management services. For detailed infor-
mation contact your local sales offices.
After a customer purchases any system hardware or software product, service and support become major
factors
in
determining whether that product will continue to meet a customer's expectations. Such support
requires an international support organization and a breadth of programs to meet a variety of customer needs.
As you might expect, Intel's customer support
is
extensive.
It
can start with assistance during your development
effort to network management.
100
Intel sales and service offices are located
worldwide-in
the U.S., Canada,
Europe and the
Far
East.
So
wherever you're using Intel technology, our professional staff
is
within close
reach.
HARDWARE SUPPORT SERVICES
Intel's hardware maintenance service, starting with complete on-site installation will boost your productivity
from the start and keep you running at maximum efficiency. Support for system or board level products can be
tailored to match your needs, from complete on-site repair and maintenance support to economical carry-in
or
mail-in factory service.
Intel can provide support service for not only Intel systems and emulators, but also support for equipment in
your development lab or provide service on your product to your end-user/customer.
SOFTWARE SUPPORT SERVICES
Software products are supported
by
our Technical Information Service (TIPS) that has a special toll free
number to provide you with direct, ready information on known, documented problems and deficiencies, as
well as work-arounds, patches and other solutions.
Intel's software support consists of
two
levels of contracts. Standard support includes TIPS (Technical Infor-
mation Phone Service), updates and subscription service (product-specific troubleshooting guides and
COMMENTS Magazine). Basic support consists
of
updates and the subscription service. Contracts are sold in
environments which represent product groupings (e.g.,
iRMX®
environment).
NETWORK
SERVICE
AND
SUPPORT
Today's broad spectrum
of
powerful networking capabilities are only
as
good as the customer support provided
by
the vendor. Intel offers network services and support structured to meet a wide variety of end-user comput-
ing needs. From a ground up design of your network's physical and logical design to implementation, installa-
tion and network wide maintenance. From software products to turn-key system solutions; Intel offers the
customer a· complete networked solution. With over
10
years
of
network experience in both the commercial
and Government arena; network products, services and support from Intel provide you the most optimized
network offering in the industry.
CONSULTING SERVICES
Intel provides field system engineering consulting services for any phase of your development or application
effort. You can use
our
system engineers in a variety of ways ranging from assistance in using a new product,
developing an application, personalizing training and customizing an Intel product to providing technical and
management consulting. Systems Engineers are well versed
in
technical areas such as microcommunications,
real-time applications, embedded micro controllers, and network services. You know your application needs;
we know
our
products. Working together we can help you get a successful product to market in the least
possible time.
CUSTOMER TRAINING
Intel offers a wide range of instructional programs covering various aspects of system design and implementa-
tion. In just three to ten days a limited number of individuals learn more in a single workshop than in weeks
of
self-study.
For
optimum convenience, workshops are scheduled regularly at Training Centers worldwide
or
we
can take
our
workshops to you for on-site instruction. Covering a wide variety of topics, Intel's major course
categories include: architecture and assembly language, programming and operating systems, BlTBUS'M and
LAN applications.
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