AltiGen comm ACM 5.1 manual Configuring Menu Items, AA window

Chapter 7: Auto Attendant Configuration

Figure 2. AA window

Note: You can check the Hide ‘No Action’ Items check box to hide items that are set to “no action.” This will give you a cleaner view of your various action items.

Configuring Menu Items

The AA is a tree-based structure with unlimited tree levels. The following rules guide the basic AA configuration:

•Each item is an action point with its ID number and name.

•The top of the tree is a "O" (for Origin).

•A timeout is indicated by a "T".

•Any action item can have a "Prompt". The drop-down list displays phrase files located at C:\Postoffice\Phrases\LangCustom directory. A phrase file can be any file name. (Note: Prior to the 5.1 Release, the "Phrase" directory was under C:AltiServ, and custom phrases had to use a phrase number from 0001 to 0999.)

•If one action item has multiple choices, you need to select "Expand Tree" instead of using "Go to next menu" to create a new level.

•You can jump to any action item within the same AA.

Every item will execute steps according to the following rules:

•First step—Play prompt if the box is checked. If the prompt box is not checked, the AA will go to the second step without delay.

•Second step—Push URL/Web-Page forces a web page to a Webcaller's screen when the call reaches the AA using AtliWeb's Webcall button over the Internet. If this box is not checked, go to the next step without delay.

•Third step—Set Call Priority for AltiWare ACM priority queuing. You can assign a priority number from 1-9 to the caller who selects this menu item. The highest priority is 1, the lowest priority is 9. If this box is not checked, go to the next step without delay.

96AltiWare ACM 5.1 Administration Manual